Osama Abu Shiha
Riyadh
Summary
Seeking a position where I can apply my experience, skills, and knowledge in Communication Technology to drive practical solutions and contribute to the achievement of the company's objectives.
Overview
11
11
years of professional experience
Work History
NOC Team Leader
ACES STC
07.2024 - Current
- Manage day-to-day operations of the NOC team and provide leadership and direction
- Ensure continuous monitoring of network systems and services
- Schedule shifts and manage staffing levels to ensure 24/7 coverage
- Oversee the monitoring, detection, response, and resolution of network incidents and outages
- Develop and implement incident response procedures to quickly address network issues
- Prepare and present performance reports, including incident trends and key performance indicators (KPIs)
- Facilitate collaboration with other departments and vendors to ensure smooth operations
- Ensure that all changes are well-documented and communicated effectively
- Lead the NOC during major incidents, coordinating response efforts and communication strategies
NOC Shift Lead
ACES Mobily E&M
02.2022 - 07.2024
- Provide guidance and technical assistance to NOC staff during shifts, ensuring that they adhere to operational procedures and best practices
- Guarantee the proper communication between E&M NOC and other vendors in dealing with issues and information
- Ensure all incidents follow the necessary escalation matrix and resolved quickly
- Effectively switch between different tasks and priorities as needed, maintaining focus and productivity in a dynamic environment
- Provide detailed summaries of incidents, including impact and initial actions taken
- Kept detailed records of shift activities, providing comprehensive reports when required
NOC FO Engineer
ACES Mobily E&M
07.2019 - 02.2022
- Monitoring and reporting for all Electronic and Mechanic alarms
- Responsible for open and close trouble tickets with the shortest possible time
- Update ticket status, notes, and resolution details as incidents progress
- Alarm troubleshooting with FLM
- Follow up with team during TTs
- Reporting to management with Daily reports
NOC Engineer IMS
ZTE GO Telecom
07.2014 - 07.2019
- Coordinated resolution of all NOC Incidents
- Monitoring and reporting any IMS network alarms
- Perform live traces 'Traffic Monitoring' for all incoming and outgoing calls
- Ensure to keep ASR and ACD within normal ranges
- Open and follow up with different cases
- Monitoring national and international links on CACTI tool
- Monitoring and reporting SIP/DIA alerts for B2B
- Checking and Evaluation daily, weekly, and monthly Reports
- Well versed with BMC Remedy Ticket handling tool
- Ensure all issues follow necessary escalation path and are resolved quickly
Education
Bachelor's - University of Sciences And Technology
Telecom Engineering
Bachelor's Degree in Telecom Engineering
University of Sciences And Technology
Skills
- MS-Office
- Teamwork
- Organized
- Flexible Mind
- Ability to learn quickly
Personal Information
- Date of Birth: 01/01/91
- Nationality: Palestinian
- Marital Status: single
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
NOC Team Leader
ACES STC
07.2024 - Current
NOC Shift Lead
ACES Mobily E&M
02.2022 - 07.2024
NOC FO Engineer
ACES Mobily E&M
07.2019 - 02.2022
NOC Engineer IMS
ZTE GO Telecom
07.2014 - 07.2019
Bachelor's - University of Sciences And Technology
Telecom Engineering
Bachelor's Degree in Telecom Engineering
University of Sciences And Technology
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