Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative
Osama Misto

Osama Misto

PMO
Riyadh,Riyadh Region

Summary

Hands-on telecom & Civil projects & management with 16 years of experience managing variety of construction teams and projects. Created effective communication between personnel, suppliers, design teams and local code officials. Strong background in project management with expertise in safety protocol adherence, customer service and inventory control. Seeking to leverage experience into Projects management role with progressive organization completing restoration projects. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Results-orientated and high-energy project manager with a talent for leading by example and inspiring peak performance. Recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

PMO manager

Hayat Communication Groups
Riyadh, Saudi Arabia
05.2024 - Current

- TAWAL(B2S, Replacement, Collocation and WBB )

- TAHAKOM CIVIL ( SADAIA )

- Ericsson STC and Mobily

- Leonardo ( Selex Project)

  • Tracked and communicated projects status, timelines and action items from project inception to delivery.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Delivered projects on time and under budget through strict implementation and cost controls.
  • Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Determined project schedules and kept projects on track using proactive adjustments to workflow.
  • Built relationships with stakeholders through outstanding client management skills.
  • Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
  • Submitted performance feedback to stakeholders, keeping project teams on track.
  • Negotiated with suppliers to reduce costs.
  • Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
  • Improved operations by generating project status reports and identifying issues for corrective action.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Senior Projects Manager

BATCO - Riyadh, KSA
Riyadh, Saudi Arabia
04.2021 - 01.2024

TAWAL B2S 5G, Collocation, Mobily & ITC Civil and EM projects.

  • Led and motivated talented project teams, consistently achieving against KPIs
  • Defined project scope, guidelines, milestones and task allocation to establish and maintain clear progress plans
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes
  • Expertly managed desires and expectations for key stakeholders across numerous high-value projects
  • Reduced downtime with effective scheduling and resourcing
  • Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards
  • Reduced costs by allocating site resources and subcontractors for strict budget controls
  • Achieved high client satisfaction through consistent delivery and communication
  • Generated project cost estimations with outstanding accuracy, guiding effective decision-making
  • Designed project presentations and reports for executive teams
  • Delivered projects on time and under budget
  • Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track
  • Delivered exceptional service to clients, maintaining and extending working relationships for future business opportunities
  • Chaired project governance reviews and resolved challenges
  • Tracked and communicated project status, timelines, budgets and action items from project inception to delivery
  • Secured new business opportunities by conducting research and networking
  • Delivered on revenue targets and service KPIs
  • Improved operations by generating project status reports and identifying issues for corrective action
  • Determined project schedules and maintained timeline efficiency using proactive adjustments to workflow
  • Analyzed budgets and financial projections for accurate reporting of company performance
  • Assisted with developing and ongoing control of costing and pricing systems for business goods

Projects Manager

BATCO - Riyadh, KSA
Riyadh, Saudi Arabia
01.2017 - 03.2021

Nokia_STC, Aspiration, 4Gx, FTK, WBB & USF9,10 Projects. Nokia Mobily, L12 Project Nokia_Zain , (WIFI, Sophia, Reload Phx, Ignite, USF12)

  • Recruited high-performing, reliable staff for improved team productivity
  • Forecasted long-term business objectives
  • Established competitive pricing strategies to augment sales
  • Actioned customer feedback to promote continued service improvement
  • Maintained excellent health and safety standards for continued compliance
  • Scheduled shifts based on seasonal demands and staff availability
  • Implemented change management processes to keep project up-to-date and smooth resistance to new concepts
  • Negotiated with suppliers to reduce costs
  • Delivered on revenue targets and service KPIs
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes
  • Tracked and communicated project status, timelines, budgets and action items from project inception to delivery
  • Delivered projects on time and under budget
  • Secured new business opportunities by conducting research and networking
  • Reduced downtime with effective scheduling and resourcing
  • Improved operations by generating project status reports and identifying issues for corrective action
  • Reduced costs by allocating site resources and subcontractors for strict budget controls
  • Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track
  • Generated project cost estimations with outstanding accuracy, guiding effective decision-making.

Projects Rollout Manager

BATCO - Jeddah, Mecca Region
Jeddah, Saudi Arabia
01.2013 - 04.2016

( Nokia_STC, 4G1,4G2, 4G3) IMP Projects. Nokia_Zain IMP projects (Reload, USF12 and Ignite).

  • Maximized communication and transparency between clients, internal departments and stakeholders
  • Maintained project schedules by managing deadlines and adjusting workflows to suit
  • Worked with project teams to define realistic scope, deadlines and budgets
  • Prioritized jobs whilst mitigating potential issues affecting project delivery
  • Managed timely project delivery, demonstrating sophisticated schedule management and reporting skills
  • Coordinated access arrangements and project instructions with multiple teams
  • Enhanced project transparency and accountability with rigorous evaluation and record-keeping
  • Prepared comprehensive project reports and presentations with Microsoft Office suite
  • Documented completed hours and budget expenses for accurate project invoicing
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Project Engineer

BATCO - Jeddah, Mecca Region
Jeddah, Saudi Arabia
03.2009 - 10.2012
  • Analyzed critical assets and identified weaknesses and vulnerabilities, implementing countermeasures
  • Advised users optimum telecommunications equipment for current performance, functionality and budgetary goals
  • Updated basic and integrated software in devices, network components and embedded systems
  • Monitored system changes and upgrades, reverting to safe older system versions to prevent disruptions
  • Managed calls during voice over Internet Protocol (VoIP) session for security and quality
  • Troubleshot and repaired telephone, video conferencing and voicemail systems
  • Implemented integration of hardware and software modules and components
  • Visited sites to check project progress and eliminate bottlenecks.

Education

Bachelor of Communication Engineering - Communication Engineering

University of Aleppo - Aleppo
Aleppo, Syria
03.2003 - 07.2008

Skills

  • Cost control & Budget management
  • Pricing structures knowledge
  • Purchasing and procurement
  • Process improvement
  • KPI review and management
  • Relationship building
  • Communication skills & Negotiation skills
  • Risk management
  • Excel expertise & Power BI expertise
  • Project Management Professional
  • Agile methodology
  • Competitor analysis
  • Operational support
  • Customer relationship building
  • Performance improvements

Languages

Arabic
Native
English
Advanced

Certification

- Certification of Appreciation From NSN (Nokia siemens Network) for the Successful Achievement of Hajj Project 2013/1434.

- Certification of Excellence from Nokia for timeless efforts, commitment and team work leading to 2016 outstanding achievement.

- Certification of Appreciation From Nokia related to the excellent support provided in CIVIL Implementation Project in KSA 2017.

Timeline

PMO manager

Hayat Communication Groups
05.2024 - Current

Senior Projects Manager

BATCO - Riyadh, KSA
04.2021 - 01.2024

Projects Manager

BATCO - Riyadh, KSA
01.2017 - 03.2021

Projects Rollout Manager

BATCO - Jeddah, Mecca Region
01.2013 - 04.2016

Project Engineer

BATCO - Jeddah, Mecca Region
03.2009 - 10.2012

Bachelor of Communication Engineering - Communication Engineering

University of Aleppo - Aleppo
03.2003 - 07.2008
Osama MistoPMO