Osama Abdulradhi Khairallah

Noc Engineer, WiConnect-Mobily

• Monitoring the alarms of network elements and providing
  remote diagnostic and fault resolution
• Responsible for 1st & 2nd level troubleshooting, dispatch
  eld technicians, Interaction with telecom carriers,
  escalation for equipment vendors
• Responsible for trouble tickets and responding to customers
  Requests to provide technical support
• Maintain and update asset records, configuration
  dependencies, and relationships.
• Responsible for scheduling activities, implementing
  configuration changes, upgrading operating systems, and
  participating in project implementation.
• Performs operation verification test for the newly installed PMP-
  BS and PTP-MW for final acceptance.
• Generate required reports on utilization/availability and
  performance and provide analysis reports for critical issues for network optimization

Sr NOC Engineer, Wiconnect-Mobily, Riyadh

• Train and prepare new team members to handle the daily NOC
  tasks.
• Test and evaluate processes and procedures.
• Initiate Trouble tickets with our 3rd link support and act as
  Liaisons between our NOC and the supplier.
• Assist NOC by taking ownership of troubles escalated to a
  high-level and run point for complex issues.
• Work with Customer Account Teams and Solutions and
  Design Engineers to audit and optimize thecustomer network
  solutions.
• Manage major incidents and apply critical changes.
• Formulate and manage a technical training program for the
  NOC personnel to provide quick and efficient troubleshooting.
  
• Test and validate new software/system releases or upgrades
  before deployment in production environments..
  
• Verify and ensure the successful deployment of releases.
  Conduct post-deployment validation tests and monitoring to
  check for any issues.
• Provide support during deployment-related incidents or
  emergencies, working alongside other teams to troubleshoot
  and resolve issues that may impact the production
  environment.
• Rollback releases if required in case of failures, bugs, or
  instability after deployment.
• Report deployment status, and issues encountered/resolved
  to the relevant stakeholders.