Osamah Albelaikhi
Mr.
Riyadh
Summary
With over two years of experience as a Specialist at the Clinical Strategy Department - Integrated Excellence Services Delivery, and over 21 years at the Ministry of National Guard Health Affairs (MNG-HA), expertise in healthcare administration, case management, and patient care has been honed. Core competencies include managing and optimizing surgery waitlists across all MNG-HA regions, spearheading the iSURGE program to reduce surgical backlog, and enhancing patient satisfaction. Leadership in several projects like the Patient Journey Map and Patient Experience Scorecard has been demonstrated to foster quality and innovation in patient care, alongside the implementation of the Operating Room patient journey tracking tool for patient relative’s satisfaction while waiting for their loved ones to finish surgery.
Before transitioning to healthcare, valuable experience in the tourism and hospitality sector was acquired at Holiday Inn Riyadh-Olaya. Roles ranged from Guest Relations Officer to Receptionist, mastering guest relations, front desk supervision, and reception duties, which honed service delivery finesse. Linguistic proficiency in English, showcased through various translation roles, complements the ability to excel in customer-centric roles.
Seeking to re-venture into the tourism and hospitality sector, bringing a blend of service excellence, operational efficiency, and a proven track record of enhancing customer satisfaction. This diverse background uniquely positions for contributing to delivering superior guest experiences and operational success in a dynamic tourism and hospitality setting.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Specialist
Clinical Strategy Department - Integrated Excellence Services Delivery At Ministry Of National Guard
riyadh
11.2021 - Current
- Clinical Strategy Department of Integrated Excellence Services Delivery focuses on orchestrating comprehensive strategies to ensure exemplary healthcare solutions. engaging in meticulous planning and execution of clinical trials, ensuring regulatory compliance, and fostering innovations. Through multidisciplinary collaboration, aiming to enhance quality, effectiveness, and accessibility of healthcare, thereby driving forward medical science frontier and delivering superior patient care.
Specialist
Corporate Clinical Performance & Innovation Department At Ministry Of National Guard Health Affairs
Riyadh
10.2020 - 11.2021
- Led iSURGE Program
- Working closely with CSIM and DBIM to build, modify, and update the iSURGE form for new patients added to the waitlist and the patients who have already been on the waitlist before the iSURGE program
- I Worked on Continuous training to the doctors and clinical coordinators in all MNGHA facilities and replying to their inquiries, and troubleshooting issues daily
- Worked on introducing the iSURGE program to every new batch of nurse interns conducting phone calls to our beloved patients on the surgery waitlist with Continuous training during their time with us until I receive a new group
- I am also in contact with them daily to monitor their progress and reply to any inquiries and troubleshooting issues
- I worked on updating all stakeholders with any new modifications or updates to the iSURGE program.
Clinical Coordinator
Operating Room Services At King Abdullah Specialized Children's Hospital-Riyadh At (MNG-HA)
Riyadh
11.2019 - 10.2020
- Surgery waiting list Project:
- Introduction and training for Surgery Waitlist Dashboard to staff members
- Surgery Waitlist Dashboard management
- MNGHA Surgery Waiting list management and monitoring of all regions
- Optimizing and validating the surgical waiting list of all MNGHA regions
- Provide Bestcare and coordinator responsibilities training to new staff members
- Monitoring and improving the quality of patient care:
- Involved in the project of “PATIENT JOURNEY MAP” in collaboration with the patient experience department, which has been launch on the MNGHA hospital website
- Involved in the project of OR Services “PATIENT SATISFACTION SURVEY” in collaboration with the patient experience department
- Worked in close alignment with the Perioperative Quality Improvement
- Department in improving Quality of care to or beloved patients.
Clinical Coordinator
Operating Room Services King Abdullah Specialized Children's Hospital (MNG-HA)
riyadh
03.2018 - 11.2019
- Riyadh
- Optimizing and validating the Surgical waiting list
- Monitoring and improving the quality of patient care
- Organizing and preparing pediatric patients for surgery in the operating room
- Coordinating with doctors
- Coordinating with admission (bed management and patient admission requirements)
- Coordinating with Surgical ward, pediatric intensive care unit, and High dependency unit
- Coordinating with eligibility department
- Coordinating with Surgical clinic
- Coordinating with patients and their family members
- Coordinating with the anesthesia department
- Coordinating with the operating room.
Clinical Coordinator
Pediatric Surgery Department - King Abdullah, Specialized Children's Hospital(MNG-HA)
riyadh
08.2015 - 03.2018
- Riyadh
- Organizing and preparing pediatric patients for surgery in the operating room: Page 3 of 6
- Coordinating with doctors
- Coordinating with admission (bed management and patient admission requirements)
- Coordinating with Surgical ward, pediatric intensive care unit, and High dependency unit
- Coordinating with eligibility department
- Coordinating with Surgical clinic
- Coordinating with patients and their family members
- Coordinating with the anesthesia department
- Coordinating with the operating room.
Unit Assistant I (Dispatcher/Supervisor )
Nursing Operations Department - Ministry Of National Guard Health Affairs (MNG-HA)
Riyadh
08.2012 - 08.2015
- Riyadh
- Working in the nurse transfer services i would receive calls from the wards and departments throughout the hospital for patient transfer
- For example transfer to another ward, to Xray, to CT, to clinics
- I would do a basic assessment of the patient over the phone and see if the patient was stable enough for transfer and within our guidelines/protocols for transfer
- Then i would choose one of the nurses with the suitable medical background to transfer the patient.
Emergency Medical Technician
Emergency Medicine Department -Ministry Of National Guard Health Affairs (MNG-HA)
Riyadh
05.2003 - 11.2012
- Advanced CPR
- Airway management
- Suction
- Ventilation
- Patient assessment medical and trauma
- Immobilization
- Soft tissue injuries
- Moving patients
- Emergency child birth
- Medication administration Environmental exposures
- Triage and documentation.
Unit Assistant III
Nursing Department- Ministry Of National Guard Health Affairs (MNG-HA)
riyadh
11.2001 - 05.2003
- Translating doctor's orders from English to Arabic to patients
- Translating between patients and medical providers
- Page 4 of 6 -Managing the unit's paperwork.
Guest Relations Officer
Holiday Inn Riyadh-Olaya
Olaya, Riyadh
04.2001 - 10.2001
- Supervising front desk staff
- Meeting and greeting guests and VIPs
- Recieving guests complaints.
Receptionist
Holiday Inn Riyadh-Olaya
Riyadh
04.1999 - 04.2001
- Meet and greet custermers and guests
- Checking guests in and out of the hotel
- Arranging any speciall needs or requirements for guests.
Phone Operator
Holiday Inn Riyadh-Olaya
Riyadh
01.1999 - 04.1999
- Recieve inhouse gueat calls and inquires
- Sending and reciveing faxes
- Making room reservtions via phone.
Education
City - Bed Management Case Management Course , Case Management -
National Guard Health Affairs T & D
Saudi Arabia 01.2020 - 04.2020
National Guard Health Affairs Training & Development in cooperation with Knowledge City Certificate, Human Resources -
National Guard Health Affairs T & D
Saudi Arabia 01.2012 - 04.2012
National Guard Health Affairs Training & Development in cooperation with Knowledge City Certificate, Compensation and Benefits -
National Guard Health Affairs T & D
SSaudi Arabia 01.2012 - 04.2012
Diploma of Education - Professional Business Administration
QATC Academy
Saudi Arabia 01.2022 - 04.2022
National Guard Health Affairs Training & Development in Cooperationwith Knowledge CityCertificate, Leadership And Supervision -
National Guard Health Affairs T & D
01.2012 - 04.2012
Skills
Social and interpersonal skills
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Diploma of Education - Professional Business Administration
QATC Academy
01.2022 - 04.2022
Specialist
Clinical Strategy Department - Integrated Excellence Services Delivery At Ministry Of National Guard
11.2021 - Current
Specialist
Corporate Clinical Performance & Innovation Department At Ministry Of National Guard Health Affairs
10.2020 - 11.2021
City - Bed Management Case Management Course , Case Management -
National Guard Health Affairs T & D
01.2020 - 04.2020
Clinical Coordinator
Operating Room Services At King Abdullah Specialized Children's Hospital-Riyadh At (MNG-HA)
11.2019 - 10.2020
Clinical Coordinator
Operating Room Services King Abdullah Specialized Children's Hospital (MNG-HA)
03.2018 - 11.2019
Clinical Coordinator
Pediatric Surgery Department - King Abdullah, Specialized Children's Hospital(MNG-HA)
08.2015 - 03.2018
Unit Assistant I (Dispatcher/Supervisor )
Nursing Operations Department - Ministry Of National Guard Health Affairs (MNG-HA)
08.2012 - 08.2015
National Guard Health Affairs Training & Development in cooperation with Knowledge City Certificate, Human Resources -
National Guard Health Affairs T & D
01.2012 - 04.2012
National Guard Health Affairs Training & Development in cooperation with Knowledge City Certificate, Compensation and Benefits -
National Guard Health Affairs T & D
01.2012 - 04.2012
National Guard Health Affairs Training & Development in Cooperationwith Knowledge CityCertificate, Leadership And Supervision -
National Guard Health Affairs T & D
01.2012 - 04.2012
Emergency Medical Technician
Emergency Medicine Department -Ministry Of National Guard Health Affairs (MNG-HA)
05.2003 - 11.2012
Unit Assistant III
Nursing Department- Ministry Of National Guard Health Affairs (MNG-HA)
11.2001 - 05.2003
Guest Relations Officer
Holiday Inn Riyadh-Olaya
04.2001 - 10.2001
Receptionist
Holiday Inn Riyadh-Olaya
04.1999 - 04.2001
Phone Operator
Holiday Inn Riyadh-Olaya
01.1999 - 04.1999
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