Prabina Gautam Chapagain
Pokhara, Nepal
Summary
Dedicated Call Centre Agent with 2 years of experience in high-volume call handling. Self-motivated to achieve service and call time targets. Shares product knowledge and exceptional customer service skills. Professional Call Centre Agent with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management. Well-versed in call-handling systems. Recent graduate with excellent communication and customer service skills. Friendly, hardworking and open team player, ready to learn and develop new skills. Offers adaptable and methodical approach to problem-solving and new challenges.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Call Centre Agent
Ncell Telecom Nepal
Pokhara, Nepal
01.2018 - 01.2020
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Attended regular product training to enhance customer advice.
- Increased client retention by building instant rapport and establishing customer trust.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Improved call metric standards to exceed performance KPI targets.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
Certificate of Higher Education - Economy
01.2016 - 02.2018
- Professional development completed in Economics.
- Member of Pokhara Multimodal students Federal.
- Continuing education in Education.
Skills
- Database administration
- SaaS sales
- Telemarketing
- Telesales
- Practical problem solver
- Sales negotiation
- Online customer service
- B2C sales
- Expert communicator
- Lead conversion techniques
- Resolving issues
- Customer retention
- Live chat
- Aircall
Languages
English
Advanced
Hindi
Advanced
Nepali
Native
Timeline
Call Centre Agent - Ncell Telecom Nepal
01.2018 - 01.2020
Pokhara Multi Model Secondary School - Certificate of Higher Education, Economy
01.2016 - 02.2018
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