Raheel Ahmed
Director Procurement & Supply Chain Management
Lahore,Pakistan
Summary
Motivated Catering Manager with experience preparing, setting up and serving hot and cold counter food. Works with focus and attention to detail to maintain cleanliness, hygiene and quality standards. Collaborative team player skilled in engaging staff for productive catering operations. Aspiring Catering Manager with strong leadership and communication skills seeks opportunity to build upon food passion and knowledge. Creative and driven to achieve original, high-quality dining options. Calm and productive under pressure to meet demands of fast-paced kitchens. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Director Procurement & Supply Chain Management
Howdy
Lahore, Pakistan
2015.11 - 2022.10
- Selected appropriate volume and mix for demand and supply to achieve production objectives.
- Applied advanced negotiation skills to discuss contracts, policies and deadlines with suppliers and vendors.
- Directed regional distribution network from purchasing through to reverse logistics and trade compliance.
- Secured significant cost savings to areas of supplies, services and capital requirements when optimising resource management.
- Drove Key Performance Indicators (KPI)s and continuous improvements throughout logistics and supplier operations.
- Planned, coordinated, and executed catering events, ranging from intimate gatherings to large corporate functions, with a focus on delivering high-quality service.
- Established and maintained strong client relationships, ensuring customer satisfaction and repeat business.
- Developed and managed budgets, controlled costs, and optimized profitability.
- Oversaw menu development, food preparation, and presentation, consistently maintaining high standards of quality.
- Negotiated contracts with suppliers and vendors, ensuring timely and cost-effective procurement of ingredients and equipment.
- Supervised almost 500 plus staff members tasked with materials handling, planning and purchasing.
- Enforced high standards of product quality, trade compliance and warehousing for timely delivery.
Customer Service Center Manager
China Mobile Pakistan Limited
Islamabad, Pakistan
2014.02 - 2015.10
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Delivered feedback constructively to enhance staff performance.
- Reviewed processes and practices regularly to achieve business goals.
- Analysed statistics and KPIs to identify potential service improvements.
- Controlled resources and utilised assets to achieve service and sales targets.
- Recruited customer service team members and mentored in company policies and best practices.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Worked closely with finance team to manage sales revenue reporting and accruals.
- Maintain proper administration & discipline in all customer services center’s management of Quality Services.
- Responsible for providing experience of 4G services to walk-in customers.
- Management & achievement of MBB and handsets sales targets.
- Responsible for handling and security of complete MBB/Handset stock, testing devices and company assets.
- Take accurate measures to improve quality services at front end.
- Management of quality services benchmark (FCR, Quiz, Mystery Shopping).
- To build customer relationship.
- Management and control of CSC operational expenditures.
- Responsible for CSC Profitability and profit generation.
- Management of CSC Strategic planning
- Take accurate measure against feedback from customers.
- Ensure complaints are handled within the given time frame with strong follow up focus on customer retention.
- Constantly look for innovative ways of improving the customer services staff performance and motivation.
- Conduct periodic meeting with Regional CSC Manager to provide performance with suggestions for improvement.
- Focus on employee retention and development.
- Documented department data and compiled accurate reports.
Executive Credit & Support Services
Zong China Mobile Limited
Islamabad, Pakistan
2013.04 - 2014.02
- Prepared documentation on loan repayment feasibility.
- Prompted customers with overdue payments to avoid penalties.
- Devised credit and repayment plans for secure finance management.
- Maintained impeccable records of payments and documentation of transactions.
- Perform physical verification visits to ensure the genuinely/ ingenuity of the Corporate Clients.
- Determine the eligibility of the client for the service/ connections to ensure the high company profitability in terms of revenue.
- Responsible to maintain bad debts within assigned targets by making recovery calls, visit to corporate accounts
Junior Executive Credit & Collection
China Pakistan Mobile Limited
Lahore, Pakistan
2009.04 - 2013.03
- Chased clients to procure payments in line with agreed terms and conditions.
- Managed [Number] customer accounts, encouraging early settlement of any outstanding payments..
- Negotiated terms and conditions, payment plans and settlements.
- Created pivot tables and VLOOKUPS in Excel.
- To entertain, perform timely credit management actions on emails/ calls
- Ensure the discounts and waivers should be entered timely
- Support to regional supervisor C&C in different assigned tasks
- Granting of security waiver approval after compliance of credit policy and PTA regulations.
- Set Credit Limits depending upon the security deposit, usage, access and the category assigned to the customer.
- Informed new customers on up-to-date credit terms and conditions.
Education
Bachelor of Commerce - Business Management
Hailey College of Commerce
Pakistan 1997.02 - 1999.04
Foundation degree - Business & Relation Management
Punjab College of Commerce
Pakistan 1995.04 - 1997.02
Master of Business Administration - Business Administration
Punjab University
Pakistn 1999.08 - 2001.09
Skills
- Event planning proficiency
- Menu design expert
- Physical resource management
- Production reporting
- Supply negotiation
- Logistical planning
- Strategic research
- Performance improvement
- End-of-day reconciliation
- Food service background
- Business operations expertise
- Operations management
- Marketing and advertising
- Natural leader
- Results-orientated
- Recipes and menu planning
- Waste reduction
- Food plating and presentation
- Leadership
- Problem-solving
- Team building
- Public relations
Languages
English
Fluent
Interests
Reading , Learning New Trend Setting New Trends .
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Director Procurement & Supply Chain Management
Howdy
2015.11 - 2022.10
Customer Service Center Manager
China Mobile Pakistan Limited
2014.02 - 2015.10
Executive Credit & Support Services
Zong China Mobile Limited
2013.04 - 2014.02
Junior Executive Credit & Collection
China Pakistan Mobile Limited
2009.04 - 2013.03
Master of Business Administration - Business Administration
Punjab University
1999.08 - 2001.09
Bachelor of Commerce - Business Management
Hailey College of Commerce
1997.02 - 1999.04
Foundation degree - Business & Relation Management
Punjab College of Commerce
1995.04 - 1997.02