Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Rania Al malki

jeddah,Saudi Arabia

Overview

5
5
years of professional experience

Work history

Call centre agent

Solex Plus
Jeddah, Mecca Region
01.2020 - 06.2020
  • Provided excellent service to customers with a positive and professional demeanor.


Customer service executive, complaints handling unit

Solex Plus
Jeddah, Mecca Region
06.2020 - 03.2021
  • Provided technical support for customer issues, demonstrating problem-solving skills.

Call centre agent

International Medical Center
Jeddah, Mecca Region
10.2021 - 10.2022
  • Managed high volume of inbound calls, ensuring swift response times.


Call centre supervisor

international medical center & First Clinic
Jeddah, Mecca Region
10.2022 - 03.2024
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Improved team productivity through effective collaboration and teamwork.
  • Assisted in training new staff members, fostering a supportive work environment.

Patient service representative

international medical center
Jeddah, Mecca Region
04.2024 - Current
  • Ensured up-to-date knowledge of healthcare policies to provide accurate information to patients.
  • Helped patients understand their health insurance coverage when processing billing details.
  • Facilitated payment processes, explaining charges thoroughly to patients.
  • Managed front desk operations whilst maintaining a professional demeanour.


Education

Bachelor of Arts - FRENCH Language

king Abdelaziz University
Jeddah, Mecca Region

Skills

  • Data entry expertise
  • Adaptive decision making
  • Medical reception tasks
  • Payment collection expertise
  • Positive demeanour
  • Problem-solving
  • Team Leadership
  • Complaint handling
  • Excel proficiency
  • Active listening

Languages

English
Upper intermediate
French
Intermediate

References

References available upon request.

Timeline

Patient service representative

international medical center
04.2024 - Current

Call centre supervisor

international medical center & First Clinic
10.2022 - 03.2024

Call centre agent

International Medical Center
10.2021 - 10.2022

Customer service executive, complaints handling unit

Solex Plus
06.2020 - 03.2021

Call centre agent

Solex Plus
01.2020 - 06.2020

Bachelor of Arts - FRENCH Language

king Abdelaziz University

Similar Profiles

Create profile
Rania Al malki