Ranjith Edakkatt
Riyadh,Saudi Arabia
Summary
Accomplished Business Analyst Lead with over 15 years of experience in the BPO industry, specializing in Business Intelligence.
Skilled in developing interactive dashboards and automated reporting processes, significantly enhancing data accessibility and reporting efficiency for end-users.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Head, Business Intelligence
CCC BY STC
Riyadh, Saudi Arabia
09.2015 - 11.2024
- Handle business and project issues proactively and escalates appropriately.
- Track, analyze, and find out internal efficiency by analyzing operations KPIs.
- Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business.
- Develop interactive dashboards, leading to a improvement in reporting efficiency and data accessibility for end-users.
- Automate key reporting processes, reducing the time spent on reporting tasks and allowing the team to focus on analytical initiatives.
- Develop complex SQL queries and stored procedures to extract, manipulate, and preprocess data for reporting and analysis.
- Optimize existing queries to improve performance and reduce execution time.
- Analyze large datasets to identify trends, correlations, and insights that support decision-making processes within the organization.
- Create and maintain dashboards and reports using SQL-based reporting tools to present data visually to stakeholders.
- Create and maintain comprehensive documentation of database structures, queries, and reporting processes.
- Create and manage ETL packages, control flow tasks, and data flow transformations.
- Troubleshoot and resolve data integration issues, ensuring seamless data flow across systems.
- Design, implement, and maintaining performance scorecards that provide clear visibility into employee performance metrics.
- Lead and support the Governance and Compliance team
Senior Quality Analyst, Quality Assurance
Vertex Customer Solutions India Pvt. Ltd
Senior Quality Analyst,
12.2012 - 09.2015
Quality Analyst, Quality Assurance
Firstsource Solutions Limited
11.2010 - 09.2012
Call Center Agent, Operations
Firstsource Solutions Limited
07.2009 - 11.2010
Education
Bachelor's Degree - Computer Science
Bharathiar University
Skills
- Analytical Thinking
- Problem Solving Skills
- Strong planning and organizing skills
- Reporting and Analysis
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- SQL
- Power BI
- Tableau
- ETL Tools (SSIS)
- Communication skills
- Time management
Languages
English
Fluent
Malayalam
Native
Hindi
Intermediate
Certification
Power BI Data Modeling with DAX by Gini von Courter
Learning SQL Programming by Scott Simpson
Power BI Top Skills" by Madecraft, and John David Ariansen
Timeline
Unit Head, Business Intelligence
CCC BY STC
09.2015 - 11.2024
Senior Quality Analyst, Quality Assurance
Vertex Customer Solutions India Pvt. Ltd
12.2012 - 09.2015
Quality Analyst, Quality Assurance
Firstsource Solutions Limited
11.2010 - 09.2012
Call Center Agent, Operations
Firstsource Solutions Limited
07.2009 - 11.2010
Power BI Data Modeling with DAX by Gini von Courter
Learning SQL Programming by Scott Simpson
Power BI Top Skills" by Madecraft, and John David Ariansen
Bachelor's Degree - Computer Science
Bharathiar University
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