ROBIN ALPHONSUS
Summary
Results-oriented multi-unit Quick Service Restaurant (QSR) leader with over 12 years of progressive experience in fast-paced environments, advancing from team member to head of high-volume outlets in KSA and India. Expertise in leading diverse teams, driving sales growth, managing full P&L accountability, ensuring compliance with KSA food safety regulations and international QSR brand standards (e.g., Yum!, NSF), and delivering training programs for operational excellence. Demonstrated success in enhancing QSR operational efficiency, team development, guest satisfaction, and profitability. Seeking an Area Manager position in Saudi Arabia to oversee multiple QSR locations, foster talent pipelines, and achieve sustainable growth through streamlined processes and team engagement.
Overview
13
13
years of professional experience
Work history
Restaurant Head Coach
Albaik Food Systems Company S.A.
Saudi Arabia
2022.03 - 2026.01
- Directed Quick Service Restaurant (QSR) operations for one of highest-volume stores in KSA, managing team of 80+ employees with focus on efficiency, product quality, guest satisfaction, and brand compliance.
- Analyzed sales data, P&L statements, and key QSR metrics to develop action plans that boosted revenue and minimized costs.
- Ensured rigorous adherence to KSA government food safety standards and internal hygiene policies, maintaining audit-ready conditions at all times.
- Mentored supervisors and frontline staff to cultivate future QSR leaders, supporting multi-unit staffing requirements and talent development.
- Rolled out service and Speed of Service (SOS) enhancements aligned with brand guidelines and guest feedback, monitoring daily performance to resolve bottlenecks.
- Led turnaround initiatives for underperforming QSR areas, collaborating cross-functionally with HR, Quality Assurance (QA), and supply chain teams.
- Contributed to post-opening success of new QSR outlets by compiling snag lists for operational, equipment, and compliance issues, ensuring timely resolution and on-schedule launches.
- Improved EBITDA margins through optimized operations and cost controls.
Restaurant General Manager
Pizza Hut – Sapphire Foods India Ltd
Hyderabad, India
2019.03 - 2022.03
- Oversaw high-traffic Quick Service Restaurant (QSR) operations, leading 40+ member team while managing staffing, performance evaluations, and full P&L responsibility.
- Optimized labor scheduling, food costs, and operational expenses to align with budgeted targets, leveraging inventory management and demand forecasting techniques.
- Maintained compliance with Yum! International QSR standards, local regulations, and NSF unannounced audits, achieving superior food safety and brand audit ratings.
- Designed and implemented local marketing strategies to increase transaction volumes and average ticket size, driving consistent sales growth in competitive QSR market.
- Established performance appraisal systems, coaching frameworks, and training modules to boost productivity, employee retention, and internal career progression.
Restaurant General Manager / Assistant Manager
Pizza Hut – Awni & Bashar Shaker Co.
Saudi Arabia
2017.04 - 2019.02
- Advanced from Assistant Manager to Restaurant General Manager, overseeing Quick Service Restaurant (QSR) operations, team leadership, financial oversight, and multi-unit support in high-volume environments.
- Delivered comprehensive training programs for new and existing staff, elevating QSR operational capabilities, bench strength, and proficiency in systems and technologies.
- Enforced strict compliance with KSA authority requirements, and NSF food safety standards, incorporating risk assessments and proactive incident prevention.
- Facilitated new store openings and launches in QSR settings, managing pre-opening readiness, staff training, and seamless operational transitions.
- Enhanced post-opening QSR performance by developing snag lists to address critical operational and safety concerns, ensuring all items were resolved efficiently for on-time operational readiness.
- Maintained high standard of food quality with strict adherence to health and safety regulations.
Shift Manager / Team Member
Pizza Hut – Sapphire Foods India Pvt Ltd
India
2013.06 - 2017.03
- Managed shift operations in dynamic Quick Service Restaurant (QSR) environment, including crew scheduling, training, and adherence to Standard Operating Procedures (SOPs) for optimal guest satisfaction.
- Handled administrative duties such as inventory tracking, cash management, and reporting, achieving zero discrepancies in reconciliations.
- Improved Speed of Service (SOS) and order accuracy through strategic shift planning and First-In-First-Out (FIFO) stock rotation, reducing waste and supporting cost efficiencies.
- Resolved customer complaints with professionalism, onboarded and coached new team members to accelerate integration and performance in QSR operations.
- Acted as primary contact for shift-related issues, ensuring smooth QSR workflows during peak hours.
Education
Diploma - Business Management
AIMA
HyderabadSkills
ALBAIK Operations & Brand Excellence
- Multi-Unit Operations Management (High & Medium Volume Stores)
- Food Safety, HACCP, and Quality Assurance
- Speed of Service (SOS) & Throughput Optimization
- Drive-Thru & Dine-In Operations
- Multi-unit QSR supervision, field audits, and operational excellence assessments
Financial & Business Control
- P&L Ownership Across Multiple Restaurants
- Food & Labor Cost Control
- P&L management, budgeting, cost optimization, and margin enhancement through waste reduction and yield control
- KPI tracking (sales growth, labor efficiency, food cost reduction, guest metrics, Speed of Service (SOS), throughput optimization, EBITDA improvement)
Training & Development
- Designing and Delivering Training Programs for Store Teams and Managers
- Understanding of Standard Operating Procedures (SOPs)
- Conducting Sessions for LTOs, New Programs, and Refreshers
- Talent development, succession planning, coaching, and bench strength building for promotions
Customer Experience & Growth
- Local Store Marketing (LSM) & Promotions Execution
- Sales Uplift Through Execution Discipline
- Guest experience enhancement, complaint resolution, service recovery, and QSR brand standards execution
Expansion, Turnaround & Projects
- New Store Openings (NSO) & Pre-Opening Readiness
- Underperforming Store Turnaround & Stabilization
- New Store Openings (NSO), pre-opening preparedness, and underperforming outlet turnaround strategies
- Local Store Marketing (LSM), promotional campaigns, and sales uplift initiatives in QSR settings
Safety, Risk & Compliance
- Risk Assessment & Incident Prevention
- Legal & Corporate Compliance
- Food safety, hygiene, HACCP protocols, and audit compliance (KSA regulations, NSF, Yum)
- Inventory control, demand forecasting, supply chain coordination, and waste minimization
Timeline
Restaurant Head Coach
Albaik Food Systems Company S.A.
2022.03 - 2026.01
Restaurant General Manager
Pizza Hut – Sapphire Foods India Ltd
2019.03 - 2022.03
Restaurant General Manager / Assistant Manager
Pizza Hut – Awni & Bashar Shaker Co.
2017.04 - 2019.02
Shift Manager / Team Member
Pizza Hut – Sapphire Foods India Pvt Ltd
2013.06 - 2017.03
Diploma - Business Management
AIMA