SAAD ALMASSAD
Riyadh,Saudi Arabia
Summary
A hard-working and passionate recent graduate with strong organizational skills looking for a career opportunity in risk management, governance and business continuity, where I can apply my knowledge in how to assess, analyze and reduce risks to develop regulatory compliance policies and procedures ready to help the team achieve goals.
Overview
1
1
Certification
Work History
Risk Management and Crisis | Business continuity
Trainee, Saudi Food & Drug Authority, (SFDA)
Riyadh
- Understanding standards, plans and risk management, business continuity and crisis policies.
- Work on Risk Register - Risk tracking, reassessment and classification.
- And Digital Transformation Measurement Requirements 11th (DGA),Business continuity and risk management.
- Preparation of reports and action plans on risk and crisis management development.
Back Office Specialist
Hungerstation
Riyadh
- Took ownership of escalated customer issues and followed through to resolution.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Reviewed customer agreements to verify current and correct data and supporting documentation.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Analysed statistics and KPIs to identify potential service improvements.
Customer Care Agent
Hungerstation
Riyadh
- Tracked orders and processed refunds for new and existing customers.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Offered prompt solutions to maintain customer satisfaction.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Education
Bachelor - Insuranc and Risk Management
Imam Mohammed Ibn Saud Islamic Univrsity
Riyadh, Saudi Aribia10.2023
Skills
- Office 365 usage
- Self-Motivated
- Organization and Time Management
- Problem-Solving
- Planning and Coordination
- Excellent Communication
- Multitasking Abilities
- Policy
- Risk assessment
Languages
Arabic
Native
Certification
- Diploma in Computer Applications ,
CCIS - Imam University - [Jan 2023 - Aug 2023].
- Junior Associate Financial Analysis and Profitability Analysis ,
Virtual Work Experience - At the Boston Consulting Group (BCG) - [Aug 2023].
- Certified GRC Professional (Governance, Risk and Compliance) ,
OCEG Gruop - [Oct 2023]
- Operational risks analyst ,
Virtual Work Experience - At the Saudi Industrial Development Fund (SIDF) - [SEP 2023].
Timeline
Risk Management and Crisis | Business continuity
Trainee, Saudi Food & Drug Authority, (SFDA)
Back Office Specialist
Hungerstation
Customer Care Agent
Hungerstation
Bachelor - Insuranc and Risk Management
Imam Mohammed Ibn Saud Islamic Univrsity
- Diploma in Computer Applications ,
CCIS - Imam University - [Jan 2023 - Aug 2023].
- Junior Associate Financial Analysis and Profitability Analysis ,
Virtual Work Experience - At the Boston Consulting Group (BCG) - [Aug 2023].
- Certified GRC Professional (Governance, Risk and Compliance) ,
OCEG Gruop - [Oct 2023]
- Operational risks analyst ,
Virtual Work Experience - At the Saudi Industrial Development Fund (SIDF) - [SEP 2023].
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