Saeed Alkaltham
Riyadh
Summary
Experienced Information System Specialist with a strong background in Business Administration and Management, adept at leveraging data analysis to drive strategic decision-making. Proficient in managing and optimizing information systems to enhance operational efficiency and streamline business processes. Skilled in interpreting complex datasets to extract valuable insights, facilitating informed business strategies. Committed to continuous learning and staying updated with emerging technologies to deliver innovative solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Information System Specialist
Education & Training Evaluation Commission
08.2021 - Current
- Managed and maintained Questions & Exams Bank System, enhancing reliability and performance, supporting over 200 users
- Controlled over 200,000 questions and 2,500 exams, ensuring peak performance and security
- Led a project to develop multi-stage, adaptive Computer-Based Testing (CBT) exams, reducing exam processing time by 30%
- Oversaw vendor management, collaborating with multiple companies to develop comprehensive system platforms and AI-driven examination systems, achieving 95% satisfaction rate among stakeholders
- Implemented robust maintenance protocols to safeguard system integrity, resulting in 20% reduction in downtime
- Enhanced system performance through strategic optimizations and technological advancements.
Data Systems Specialist
Qiyas | National Center for Assessment
07.2018 - 08.2021
- Extracted and customized data from databases using SQL, ensuring clean and accurate data for analysis and reporting, handling over 1 million data points monthly
- Created insightful reports and dashboards using Power BI, facilitating informed decision-making for over 50 internal stakeholders
- Optimized business processes for exam lifecycle, enhancing efficiency and accuracy by 25%
- Developed detailed requirement files for next-generation question banks, resulting in streamlined exam processes
- Conducted data analysis to identify trends and patterns, contributing to strategic planning and decision-making.
Helpdesk Support
Zakat, Tax and Customs Authority
Riyadh, 01
04.2018 - 07.2018
- Managed client requests within SAP system, providing high-quality customer service and resolving issues with 90% first-contact resolution rate
- Maintained detailed records of client interactions and resolutions, ensuring timely and effective communication
- Assisted in troubleshooting and resolving technical issues, improving overall system efficiency.
IT Support Officer
Maestro Pizza by Daily Food Co
Riyadh, 01
01.2018 - 04.2018
- Provided technical support and troubleshooting for IT-related issues, ensuring minimal disruption to business operations
- Assisted in installation and configuration of hardware and software, enhancing system functionality
- Conducted training sessions for staff on IT systems and processes, improving overall IT literacy by 30%.
Education
Bachelor's Degree in Business Administration And Management (CIS) - Computer Information System
Kent State University
KENT 01.2013 - 04.2017
Skills
- Business Analytics
- Business Intelligence Tools
- System Administration
- Data Visualization
- Analytical Skills
- IT Project & Program Management
- IBM Cloud Pak for Data
- Business Analysis
- KPI Dashboards
- Microsoft Office
- PYTHON
- Business development
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Timeline
Information System Specialist
Education & Training Evaluation Commission
08.2021 - Current
Data Systems Specialist
Qiyas | National Center for Assessment
07.2018 - 08.2021
Helpdesk Support
Zakat, Tax and Customs Authority
04.2018 - 07.2018
IT Support Officer
Maestro Pizza by Daily Food Co
01.2018 - 04.2018
Bachelor's Degree in Business Administration And Management (CIS) - Computer Information System
Kent State University
01.2013 - 04.2017
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