Sahar Meselhy
Riyadh,Saudi Arabia
Summary
Energetic professional with resourceful nature and strong commitment to quality instruction. Assists students with training and development needs, using active listening and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer Experience Consultant
Anmat
Riyadh, Saudi Arabia
2024.01 - Current
- Provided expert advice on organizational change, resulting in streamlined operations.
- Strengthened stakeholder relationships through effective communication and engagement methods.
- Developed comprehensive business strategies to deliver client objectives.
- Facilitated successful negotiations between conflicting parties, achieving mutually beneficial outcomes.
- Delivered customized training programs to improve workforce skills and knowledge.
Customer Service Trainer
HSBC UK
Cairo, Egypt
2021.12 - 2023.12
- Tailored training modules for improved staff productivity.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Streamlined onboarding process for new hires by designing a robust orientation program.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Collaborated with management to create personalized development plans for employees.
Technical support SME
Vodafone UK
Cairo, Egypt
2020.12 - 2021.11
- Implemented new strategies for improved knowledge transfer.
- Maintained up-to-date knowledge through continual professional development courses and self-study.
- Conducted regular seminars, enhancing departmental expertise.
- Facilitated collaborative discussions, fostering a culture of continuous learning.
- Improved team's technical skills with comprehensive training programs.
Computer teacher
Minia British School
Minya, Egypt
2019.07 - 2020.12
- Prepared lesson plans to ensure thorough understanding of computer principles.
- Implemented new software tools into coursework with a focus on practical application.
- Incorporated e-learning modules into curriculum, improving accessibility for remote learners.
- Fostered a positive learning atmosphere by creating interactive classroom activities.
- Evaluated student performances regularly via tests and assignments, providing constructive feedback for improvement.
Education
Bachelor of Education - Computer Education
Al Minia University
Egypt /2015 - /2019
Skills
- Problem-solving
- Strategic planning
- Proactive communication
- Strong time management
Languages
Arabic
Native
English
Fluent
French
Elementary
Certification
- ISO 9001 Quality management systems
- Essential key Performance indicators
- Train the Trainers
- Certified Professional in Talent Development (CPTD)
- ISO 10002 Quality management Complaints
- handling ISO 10004 Quality management - Customer satisfaction
Timeline
Customer Experience Consultant
Anmat
2024.01 - Current
Customer Service Trainer
HSBC UK
2021.12 - 2023.12
Technical support SME
Vodafone UK
2020.12 - 2021.11
Computer teacher
Minia British School
2019.07 - 2020.12
Bachelor of Education - Computer Education
Al Minia University
/2015 - /2019