Saif Alrashede
Riyadh
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Liability Determination Specialist
Najm
Riyadh, Riyadh Region
2023.12 - Current
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Customer service representative
CCC
Riyadh, Riyadh Region
2021.09 - 2023.11
- Co-worker evaluation through COPC which includes SBS and pass/fail calls
- Participated in training team as Business Trainer(BT) for 8 months
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Education
Diploma - Electronics Engineering and Measurements
Hail University
Ha'il, Ha'il Region 2019.06 - 2021.06
Skills
- Teamwork
- Excel proficiency
- Word proficiency
- Flexibility
- Communication skills
- Problem-solving
- Time management
Certification
- IELTS overall score 5
- Corps of Engineers classification
Timeline
Liability Determination Specialist
Najm
2023.12 - Current
Customer service representative
CCC
2021.09 - 2023.11
Diploma - Electronics Engineering and Measurements
Hail University
2019.06 - 2021.06