Saif ELGafy
Riyadh,saudi arabia
Summary
Accomplished professional with expertise in information retrieval, E-Commerce platform usage, and customer relationship management software. Demonstrates strong negotiation skills and strategic thinking, complemented by a thorough understanding of filing systems. Known for self-motivation, physical stamina, and stress tolerance. Adept at public speaking and committed to leveraging these skills to drive organisational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales and customer service representative
Craft Wood & Furniture
Dammam, Saudi Arabia
10.2023 - 09.2024
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Resolved or escalated customer issues for high levels of satisfaction.
- Recorded information about inquiries and complaints within internal database.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Updated customer databases with accurate and current information.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Co-operated closely with logistics department to ensure timely deliveries.
Sales and customer service representative
Flexi Foods
Cairo, Egypt
10.2021 - 09.2023
- Provided detailed product information for informed buying decisions.
- Assisted customers with varying questions using product knowledge and service expertise.
- Utilised knowledge of company products and services for increased sales.
- Conducted product demonstrations to increase consumer interest.
- Collaborated with the team to meet monthly sales targets.
- Set appointments with field teams to carry out service changes or deliver new products.
- Followed scripts when answering common customer questions.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Education
Bachelor's degree - Economics & Mangement
6 October University
Egypt 10.2019 - 07.2023
Skills
- Information retrieval
- E-Commerce platform usage
- Customer relationship management software
- Negotiation expertise
- Strategic thinking
- Filing systems knowledge
- Self-motivation
- Physical stamina
- Stress tolerance
- Public speaking
Languages
Arabic
Native
English
Intermediate
Timeline
Sales and customer service representative
Craft Wood & Furniture
10.2023 - 09.2024
Sales and customer service representative
Flexi Foods
10.2021 - 09.2023
Bachelor's degree - Economics & Mangement
6 October University
10.2019 - 07.2023
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