Salah Alzayer

• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Improved customer satisfaction by streamlining processes and implementing new strategies.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Understanding customer needs, help clients plan for their short-term and long-term financial goals, Provides the client with the investment opportunities, Meeting with clients and potential clients to go over investment strategies
• Maintain an up-to-date knowledge of investment products, Prospect for new clients, Maintain and deepen relations with existing clients, Serving Individual and Institutional clients, doing other duties as assigned.
• Analyzed market trends and economic data to make informed recommendations for clients'' portfolios.
• Assisted clients with retirement planning, ensuring a secure financial future through strategic asset allocation and consistent saving habits.

• Provide brokerage service to customers for investment products including equities, ETFs, fixed income & options, Execute orders from the Institutional clients/ Individual clients/ call center executive/front desk on telephone, fax, written order, email or any other form of authorized communication channels.
• Maintain Customer Relationship by providing information about the Markets, Provide pre and post market update to assigned customers.
• Coordinating between the back office and front office regarding cash transfer, security transfer, margin calls, complaints and corporate actions.
• Contact all current client, discuss their needs/wants, inform clients of market movements and worldwide financial trends, Monitor trading & other activity at clearing firm.
• Review daily trade reports, Review and address margin issues.
• Supervision the new OMS project for International Brokerage, Training brokers and keeping with in accordance in the regulations of company and CMA, Other projects and duties as assigned.
• Improved communication channels between brokers, traders, research analysts, ensuring seamless information flow across all departments.
• Organized educational workshops for clients on various financial topics, promoting informed decision-making and deepening their understanding of investment options available in the market.
• Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
• Recorded supporting documentation for phone calls and written correspondence.
• Completed training programs to remain updated and further develop proficiency of important industry information.
• Prepared contracts and related documentation according to strict standards.

Execute orders from the Institutional clients/ Individual clients/ call center executive/front desk on telephone, fax, written order, email or any other form of authorized communication channel, answering client's questions, keeping clients informed about their investments and changes in the market, instructing stock market traders to achieve the best market prices.

Maintain of all ongoing projects within the project team, Co-ordinate between project team and warehouse team, Identifying, developing and maintaining stakeholder relationships, Assists in preparation of plans in coordination with the end-user on equipping and furnishing requirements for the new projects, Follow-ups: Pending items, Pending payment, new projects, Managing and coordinating all aspects of designated engagement projects, Being a member of other project teams and participating in the work of other Units, File all project documents (hard and soft copies).