Salah Maher Osman
Riyadh Al Naseem
Summary
IT Support Specialist with over 3 years of hands-on experience in system administration, network infrastructure, and cybersecurity. Skilled in managing Active Directory, configuring firewalls , administering Microsoft 365, and troubleshooting complex IT issues. Proven ability to maintain high availability and security across systems and networks. Committed to delivering reliable technical solutions aligned with business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer Administrator
Construction steps
07.2025 - Current
- Configured and maintained network devices to ensure optimal performance and reliability.
- Implemented security protocols to safeguard sensitive data across company networks.
- Monitored network traffic for anomalies, improving response times to potential threats.
- Collaborated with cross-functional teams to streamline communication processes and enhance project delivery.
- Provided technical support and training for staff on network-related issues and tools.
- Developed documentation for network configurations, enhancing knowledge sharing within the team.
Network Engineer Administrator
Construction steps
06.2025 - Current
- Configured and maintained network devices to ensure optimal performance and reliability.
- Monitored network traffic for anomalies, enhancing security protocols and minimizing vulnerabilities.
- Collaborated with cross-functional teams to troubleshoot and resolve complex networking issues efficiently.
- Implemented network policies and procedures to improve operational efficiency and compliance standards.
- Implemented disaster recovery plans, safeguarding critical data in case of unforeseen events or failures.
System Administrator
Attadaw Medical Clinics
01.2023 - Current
- - Managing Active Directory, user permissions, and Group Policies
- - Configuring and maintaining Firewall and VPN access
- - Overseeing CCTV and IP camera systems
- - Providing IT support and resolving software/hardware issues
- - Administering Microsoft 365 and Exchange services
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
IT Support Specialist
Sudapet Petroleum Company
10.2021 - 08.2022
- - Provided technical support and system troubleshooting
- - Installed operating systems and business applications
- - Managed LAN, switches, and routers
- - Ensured backup and data recovery operations
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
Education
B.Sc - Information Systems
University of Science & Technology
09.2021
Skills
- Networking: CCNA, VLAN, DHCP, DNS, TCP/IP, VPN
- System Administration: Windows Server, Active Directory, Group Policy, Microsoft Exchange
- Security: Firewall, CCTV/IP Systems
- Cloud & Virtualization: Microsoft Azure, VMware, Virtual Machines
- Storage & Backup: SAN, RAID, Backup & Recovery
- Productivity Tools: Office 365, Microsoft Office
- Other Tools: Ticketing Systems, SQL Server, Wireless Technologies
Certification
- CCNA – Cisco Certified Network Associate
- MCSA – Microsoft Certified Solutions Associate
- Microsoft Azure Fundamentals
- IT Training – Ministry of Finance & National Economy
Languages
Arabic: Native
English: Intermediate (Good for technical communication)
Timeline
Network Engineer Administrator
Construction steps
07.2025 - Current
Network Engineer Administrator
Construction steps
06.2025 - Current
System Administrator
Attadaw Medical Clinics
01.2023 - Current
IT Support Specialist
Sudapet Petroleum Company
10.2021 - 08.2022
B.Sc - Information Systems
University of Science & Technology