Salah Maher Osman
Al-Qassim,Al-Bakiriya
Summary
IT Support Specialist with over 3 years of hands-on experience in system administration, network infrastructure, and cybersecurity. Skilled in managing Active Directory, configuring firewalls , administering Microsoft 365, and troubleshooting complex IT issues. Proven ability to maintain high availability and security across systems and networks. Committed to delivering reliable technical solutions aligned with business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator
Attadaw Medical Clinics
11.2022 - Current
- - Managing Active Directory, user permissions, and Group Policies
- - Configuring and maintaining Firewall and VPN access
- - Overseeing CCTV and IP camera systems
- - Providing IT support and resolving software/hardware issues
- - Administering Microsoft 365 and Exchange services
- Provisioned new software and hardware for use, following established security policies.
IT Support Specialist
Sudapet Petroleum Company
10.2021 - 08.2023
- - Provided technical support and system troubleshooting
- - Installed operating systems and business applications
- - Managed LAN, switches, and routers
- - Ensured backup and data recovery operations
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
B.Sc - Information Systems
University of Science & Technology
SudanSkills
- Networking: CCNA, VLAN, DHCP, DNS, TCP/IP, VPN
- System Administration: Windows Server, Active Directory, Group Policy, Microsoft Exchange
- Security: Firewall, CCTV/IP Systems
- Cloud & Virtualization: Microsoft Azure, VMware, Virtual Machines
- Storage & Backup: SAN, RAID, Backup & Recovery
- Productivity Tools: Office 365, Microsoft Office
- Other Tools: Ticketing Systems, SQL Server, Wireless Technologies
Certification
- CCNA – Cisco Certified Network Associate
- MCSA – Microsoft Certified Solutions Associate
- Microsoft Azure Fundamentals
- IT Training – Ministry of Finance & National Economy
Languages
Arabic: Native
English: Intermediate (Good for technical communication)
Timeline
System Administrator
Attadaw Medical Clinics
11.2022 - Current
IT Support Specialist
Sudapet Petroleum Company
10.2021 - 08.2023
B.Sc - Information Systems
University of Science & Technology
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