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ATI Hotel Reservation Analyst

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Associate Principal Engineer

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Airline customer service professional with experience supporting Singapore Airlines operations through customer investigations and cross-department coordination. Skilled in analysing service issues, maintaining accurate CRM records, and working closely with operational teams to support service standards. Known for a calm, professional approach and strong attention to detail. Seeking to transition into a passenger-facing role within airport ground operations.

Results-oriented professional with a strong background in sales and business development in telecom and travel sectors. Expertise in upselling, client retention, and customer relationship management, complemented by skills in complaint resolution and financial management. Proficient in Microsoft Excel, CRM systems, and basic accounting software, focusing on data analysis and operational efficiency to drive strategic decisions. Proven track record in coordination and negotiation, consistently achieving business targets.

PROFILE SUMMARY
Highly dedicated, ambitious, disciplined, an advocate for excellence & productivity, Seeking to work with a vision-driven organization in order to utilize current knowledge and experience in administration, customer service and virtual support. Having strong initiative, detail-orientation, and time management skills in problem solving. Seeking a position in a fast-paced and challenging environment; offering proven customer service skills and ability to execute all tasks with high level of accuracy, discretion, and professionalism. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Honest, Knowledgeable Innovative and Creative with a proven track record, over 3 years of experience, excelling in financial compliance and risk analysis. Skilled in fostering strong client relationships and enhancing service delivery through effective teamwork and problem-solving. Adept at developing tailored solutions, driving brand loyalty, and leveraging market awareness to inform strategic decisions.

Salman Almadan

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Customer Relations Officer

Corporate Travel Specialist

Corporate Travel Consultant

Call Center Agent

Customer Service Agent

Call Center Agent

Reservation Tickets

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Intensive English Program

Computer Technology - Programming

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Customer Relations Officer

Corporate Travel Specialist

Corporate Travel Consultant

Call Center Agent

Customer Service Agent

Call Center Agent

Reservation Tickets

Intensive English Program

Computer Technology - Programming

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