Sami Alsuwayeh

I am an Identity and Access Management (IAM) Specialist at Saudi Aramco, the world's leading oil and gas company. I hold a bachelor's degree in computer engineering from the Technical and Vocational Training Corporation (TVTC) with a strong foundation in network systems. In my current role, I'm responsible for managing Windows Active Directory and Exchange Servers for over 90,000 end-users and 30,000 service accounts. This involves handling high-volume tasks, such as setting group policies and controlling organizational units (OUs), as well as applying PowerShell scripting for AD administration and automation tasks. I also monitor privileged accounts and permission access by enforcing best practices and procedures. I enjoy collaborating with a diverse and talented team of IT professionals and am always eager to learn new skills and technologies to bring additional value to the company. I am passionate about enhancing the security and efficiency of the AD environments and providing excellent customer service to the end- users. My goal is to advance my career in the IAM field and pursue relevant certifications and accreditations.

IAM Customer Satisfaction Rep

• Identity and Access Management Representative in Customer Satisfaction. The main goal for this year is to enhance our KPI to 98.50% instead of 97.7 last year. We have already met our requirements. However, the challenge will continue until the end of the year.
  
  Below are the roles and responsibilities for this project :
  
  Managing IT services management platform including common systems (BMC Remedy, CRMs and Sail-Point) for Active Directory and Microsoft Exchange. Furthermore, achieving customer satisfaction, by contorting KPIs, enhancing services and ensuring the service level agreement (SLA) is not exceeded.

Saudi Aramco MFA Project

• The project aims to transition all corporate users from the current 2FA login method to MFA. The transition is 75% complete. This will provide Identity and Access Management with additional layers of defense that hackers must overcome. It will also allow sufficient time to respond and reinstate defenses.