Sami Haidar
Riyadh,Riyadh
Summary
Chief Government & Regulatory Affairs Officer with proven expertise in government relations, regulatory compliance, and administrative leadership within the telecommunications sector. Delivered impactful outcomes through strategic government and public relations initiatives, consistently recognised for performance and commitment to quality service. Focused on driving organisational success and fostering robust stakeholder engagement.
Overview
3
3
Languages
1
1
Certification
26
26
years of professional experience
Work History
Senior Corporate Services Association
International Company
Riyadh, KSA
06.2026 - Current
- Establish companies and set regulations.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Completed extra tasks to improve team efficiency. to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Admin & Government Affairs Director
Swedtel Arabia Ltd.
08.2008 - 03.2026
- As Head Administrator and Office Manager, oversees coordinating an organization's administration system and general workflows.
- Include supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.
- Developed and supervised staff by providing orientation, training, support and direction.
- Led team by example to align objectives with overall organisational strategy.
- Planned training programme to expand team skills and drive performance.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Kept organisation in compliance with regulations and internal requirements.
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Oversaw recruitment, training, and development of staff, fostering a high-performance organisational culture.
- Mentored and developed new and existing employees to achieve corporate goals and objectives.
- Recruited top-performing staff to drive organisational growth.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Facilitated stakeholder meetings to communicate company performance, strategies, and future directions.
- Coordinated with regulatory bodies to ensure compliance with legal and statutory requirements, mitigating risk.
- Monitored competitive activity, adapting strategies to maintain competitive advantage and market leadership.
- Provide advice to management on local and government services.
- Protect the interest of the company in accordance with governmental authorities, laws and regulations.
- CHIEF GOVERNMENT & REGULATORY AFFAIRS OFFICER WITH A PROMINENT, ACTIVELY OPERATING ORGANIZATION IN THE TELECOMMUNICATIONS SECTOR.
- Supported government to prepare, develop and amend laws and regulations.
- Reviewed and approved documents, briefs and reports submitted by middle managers.
- Worked with various agencies to achieve shared goals and enhance project outcomes.
- Managed public awareness campaigns, effectively communicating government initiatives and programs to citizens.
- Analysed trends and forecasts to advise on future policy direction, anticipating societal needs.
- Supervised data safety and surveillance.
- Worked with IT managers to update departmental software.
- Drafted comprehensive reports on policy outcomes, providing transparency and accountability in government operations.
- Proposed projects and developed budgets.
- Designed long-term plans to support attainment of challenging objectives.
- Updated electoral rolls and records, ensuring accurate and up-to-date voter information.
- Protected nation's interest when attending government events abroad.
- Coordinated public-facing initiatives to boost awareness of governmental policies.
- Resolved queries from voters regarding polling procedures, enhancing public understanding and participation.
- Acted as key compliance contact and officer for regulatory matters, answering queries promptly and politely.
- Built and maintained strong working relationships across company to help implement internal standards.
- Maintained a comprehensive database of compliance records, audits, and corrective action plans for easy retrieval.
- Monitored company compliance with regulations and internal policies to verify that relevant standards and requirements were met.
- Established compliance checklists for different departments, enhancing organisational adherence to regulations.
- Applied legal standards to mediate disputes between parties.
- Verified legal resolutions for compliance with regulations and standards.
- Assisted with business queries on compliance-related matters, acting as subject matter expert.
- Managed the preparation and submission of regulatory reports and documents within stipulated deadlines.
- Provided training on regulations and requirements to advisers and other business stakeholders to meet compliance measures.
- Engaged with industry forums and workshops to benchmark compliance practices and identify improvement areas.
- Coordinated transfer of property between entities.
- Checked submitted documentation for authenticity and legality and witnessed signatures.
- Checked Investment managers' portfolios against regulatory and company standards, maintaining thorough, fair and consistent review.
- Developed and implemented regulatory strategies to comply with government laws and policies.
- Developed written responses to government consultations and white papers.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Managed daily operations, coordinating staff schedules and delegating tasks for efficient duty fulfilment.
- Documented activities and incidents to support customs investigations and audits.
- Handled cash transactions and financial records, maintaining accuracy in accounting practices.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Enhanced working relationships by participating in team-building activities.
Psychology Specialist
National Guard Part Time
Riyadh
08.2022 - 03.2025
- Conducted individual and group therapy sessions to address clients' emotional, psychological, and behavioural issues.
- Provided crisis intervention services for clients experiencing acute psychological distress or emergencies.
- Developed personalised treatment plans in collaboration with clients, focusing on achieving specific, measurable goals.
- Monitored and evaluated treatment outcomes, making adjustments to therapeutic approaches based on client feedback and progress.
- Established trust and rapport with clients, creating a safe and supportive environment conducive to effective therapy.
- Led support groups for individuals dealing with specific life challenges, such as bereavement, divorce, or chronic illness.
- Maintained confidential records of all client sessions, assessments, and treatment plans in compliance with professional standards.
- Offered guidance and support to clients' families, educating them on how to best support their loved ones.
- Wrote comprehensive goals and patient treatment plans.
- Created a supportive environment that encouraged honesty and acceptance.
- Led workshops and seminars on mental health awareness, contributing to community education and stigma reduction.
- Designed and conducted surveys to gather data for research projects.
Visa Card customer services
ANB Bank
Riyadh, KSA
07.2007 - 07.2008
- Sold credit cards to potential customers by identifying their financial needs and suggesting suitable products.
- Promoted credit card products to potential customers using direct marketing strategies and cold calling, enhancing product awareness.
- Resolved disputes and discrepancies in billing or service provision, restoring customer confidence and satisfaction.
- Offered personalised follow-up services to new clients, ensuring satisfaction and addressing any queries or concerns post-sign-up.
- Evaluated customer feedback to identify areas for improvement in service delivery, product offering, and customer satisfaction.
- Supported development of new credit card products by sharing customer insights and identifying market gaps, influencing innovation.
- Studied applicants to get a credit card and the creation of long contracts and short-term and provide services to the bank's customers.
- Worked with team members to complete projects effectively. Worked with team members to achieve target results.
Programmer and vendor Phones
AlSalam Tel. Center
Riyadh, KSA
03.2000 - 04.2004
- Delivered programming support for vendor phone services and tools, enhancing functionality and user experience.
- Worked closely with clients to develop mobile applications for Android and iOS platforms.
- Designed and developed software systems based on initial briefs, aligning with client specifications and project goals.
- Improved user experiences through targeted research and ongoing innovation in app programming and development.
- Tested software solutions following standardised procedures, analysing results to inform future development and improvement.
- Planned, researched and developed programme logic and code tests.
Education
Psychology - Psychology
Northumbria University
London01-2022
High National Diploma - accounting and financial management administration , accounting and use of computers in accounting
AlKhaleej Institute
Riyadh, 0109-2017
Master - Arabic masters
Al Hamd University
Riyadh04-2015
Bachelor - Islamic science and Law
Al Hamd University
Riyadh, 0103-2013
Diploma - telecommunications and electronics
Sudan University
Khartoum01-2007
High School - science section
King Fahad university School
Al Kharj, 0101-2000
Skills
Regulatory compliance
- Policy formulation
- Process optimisation
- Software and Programs
- Project coordination
- Stakeholder engagement
- Team management
- Problem resolution
- Team development
- Team motivation
- Analytical thinking
- Deadline adherence
- Customer engagement strategies
- Relationship management
- Complaint resolution
- Effective communication
- Leadership
- Problem resolution
- Problem resolution
- Excel 2013
- Software and Programs
- Critical thinking
- Conflict resolution
- Communication skills
- Motivational speaking
- Research methodology
- Positive attitude
- Customer Service
- Excel 2013
- Software and Programs
Languages
Arabic
Proficient
C2
English
Advanced
C1
Urdu
Beginner
A1
Certification
- SOCPA (Saudi Organization for Chartered and Professional Accountants)
- CCNA (Cisco Certified Network Associate)
- SCE (Saudi Council of Engineers)
- Labor office arbitration.
Accomplishments
- Coordinated Five special public and private events.
- Updated and implemented Regolations policies for continued company compliance with Governmet guidelines.
Custom
- Award for the best employee for the year 2012 (Swedtel Co.)
- Certificate of Appreciation Conference Biography of the Prophet, Sudan
- Networks Certificate CNNA
- English course with high score.
- Saudi labor law articles.
- Saudi labor law system.
Timeline
Senior Corporate Services Association
International Company
06.2026 - Current
Psychology Specialist
National Guard Part Time
08.2022 - 03.2025
Admin & Government Affairs Director
Swedtel Arabia Ltd.
08.2008 - 03.2026
Visa Card customer services
ANB Bank
07.2007 - 07.2008
Programmer and vendor Phones
AlSalam Tel. Center
03.2000 - 04.2004
Psychology - Psychology
Northumbria University
High National Diploma - accounting and financial management administration , accounting and use of computers in accounting
AlKhaleej Institute
Master - Arabic masters
Al Hamd University
Bachelor - Islamic science and Law
Al Hamd University
Diploma - telecommunications and electronics
Sudan University
High School - science section
King Fahad university School