SAMI LOTFI ALMAGHRABI
Al Hamdaniya District, Jeddah
Summary
Results-driven IT Support Specialist with 4+ years of experience in system support, technical troubleshooting, and network administration within large-scale environments (350+ users). Proven ability to diagnose and resolve hardware, software, and network issues efficiently while maintaining high service levels.Strong background in Windows systems, Cisco networking, VoIP systems, asset management, and IT service management (ITIL). Adept at working under pressure, supporting remote and onsite users, and delivering reliable IT solutions that enhance operational performance
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Digitization & Technology Peripherals Officer
TAHAKOM Company
Jeddah
12.2021 - Current
- Provided advanced technical support for hardware, software, and network issues, enhancing user experience and minimising downtime
- Install, configure, and maintain IT equipment and systems
- Managed service requests, ensuring timely issue resolution and maintaining service reliability
- Supported remote and onsite users across multiple departments, facilitating seamless operations and collaboration
- Evaluate and test new technologies, providing technical feedback
- Assist in training junior staff and improving support processes
Technical Support Specialist
Red Sea Gateway Terminal
Jeddah Islamic Port
04.2020 - 12.2021
- Delivered end-user support for desktops, laptops, and network systems
- Monitored and maintained IT systems to ensure maximum uptime
- Installed and configured operating systems and applications
- Resolved user issues related to passwords, access, and connectivity
- Maintained documentation for troubleshooting and support cases
System Support Officer
Gulf Stevedoring Contracting Co.
Jeddah Islamic Port
01.2019 - 01.2020
- Installed and maintained firewall systems ensuring network security
- Configured Cisco devices and VoIP systems (3CX, Fanvil phones)
- Managed IT assets, inventory, and purchase orders (PO)
- Installed and troubleshoot printers and peripheral devices
Sales Associate
Massimo Dutti
Jeddah
05.2018 - 02.2019
- Assisted customers in selecting suitable products based on their needs.
- Provided excellent customer service and handled customer inquiries professionally.
- Promoted products and supported sales activities to achieve sales targets.
- Managed product displays and maintained an organized sales area.
- · Handled customer requests and resolved issues professionally.
- Worked effectively as part of a team in a fast-paced retail environment.
Education
Bachelor of Information Technology - Information Systems
University of Jeddah
01-2017
Skills
- Technical support
- System & Network Troubleshooting
- Windows OS Administration
- Hardware & Software Installation
- Cisco Networking (CCNA Level)
- VoIP Systems (3CX, Fanvil IP Phones)
- Active Directory & User Management
- Service Desk & Ticketing Systems
- ITIL Practices
- Asset management
- Critical thinking
- Team collaboration
- Firewall installation and network security configuration
- Cisco networking configuration and troubleshooting
- VoIP systems setup (3CX & Fanvil IP Phones)
- IT asset lifecycle management and procurement support
- Printer and peripheral support
ADDITIONAL INFORMATION
- Strong ability to work under pressure
- Excellent communication skills with technical and non-technical users
- High adaptability in team environments
- Continuous learner with passion for IT development
Certification
- Cisco Certified Network Associate (CCNA) – Routing & Switching.
- ITIL 4 Foundation – AXELOS.
- Lean Six Sigma Yellow Belt.
- System Support Officer Certification.
- Leadership Presence & Confidence.
- Emotional Intelligence in Business.
- Coaching for Performance Workshop.
- English Language Program – ILSC, Vancouver, Canada
LANGUAGES
Arabic – Native
English – Professional Working Proficiency
Timeline
Digitization & Technology Peripherals Officer
TAHAKOM Company
12.2021 - Current
Technical Support Specialist
Red Sea Gateway Terminal
04.2020 - 12.2021
System Support Officer
Gulf Stevedoring Contracting Co.
01.2019 - 01.2020
Sales Associate
Massimo Dutti
05.2018 - 02.2019
Bachelor of Information Technology - Information Systems
University of Jeddah