SARA BARRI
Jeddah,jeddah
Summary
Skilled IT Support professional with expertise in Help Desk and Technical Support, specialising in TCP/IP, LAN/WAN, and Routing & Switching. Experienced in Hardware and Software Troubleshooting and effective technical documentation using Cisco Packet Tracer. Focused on delivering innovative solutions that enhance organisational efficiency and drive advancement in network management.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work history
Trainee
Aljuffali Group
Jeddah
2024.07 - 2025.01
- Delivered first-level IT support to users, resolving technical issues to enhance user satisfaction.
- Diagnosed and resolved hardware, software, and basic network issues to minimise downtime.
- Installed operating systems and software.
- Created technical documentation to support user understanding and streamline future troubleshooting.
- Collaborated with cross-functional teams.
- Facilitated smooth operations within department through organised file management and data entry tasks.
Trainee
Royal Commission for Jubail and Yanbu
Yanbu, Medina Region
2019.08 - 2024.07
- Supported daily technical and administrative operations to ensure smooth workflow.
- Provided technical support to users, resolving inquiries and issues while maintaining accurate documentation.
- Prepared comprehensive reports to facilitate informed decision-making process.
Freelance
Mobile Device Repair & Technical Support
Yanbu, Medina Region
2018.05 - 2025.06
- Diagnosed Android and iOS device issues.
- Performed software installation, updates, backup and recovery.
- Delivered customer-focused technical support.
Education
Bachelor - Computer Engineering
Yanbu University College
Yanbu01.2025
Skills
- IT Support
- User support
- Technical Support
- Hardware & Software Troubleshooting
- TCP/IP
- LAN/WAN
- Network Configuration
- Routing & Switching
- Cisco Packet Tracer
- Microsoft Office
- Technical Documentation
Certification
- Cisco Networking Certificate
- Arduino Certificate
Languages
Arabic: Native
English: Full Professional Proficiency
Timeline
Trainee
Aljuffali Group
2024.07 - 2025.01
Trainee
Royal Commission for Jubail and Yanbu
2019.08 - 2024.07
Freelance
Mobile Device Repair & Technical Support
2018.05 - 2025.06
Bachelor - Computer Engineering
Yanbu University College