Sara Mansour Motadares
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Patient Experience Supervisor
Cura Urgent Care
2022.10 - Current
- Generate and deliver reports on patient experience, voice of customer, and overall status
- Lead front/back-office team and perform periodic appraisal review
- Supervise, improve, and optimize with patient journey across all touchpoints
- Analyse patient surveys and feedback responds and propose counteractions to the management for resolution in a timely manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Works closely with on-site management team to reach operational goals
- Measure and improve overall patient TAT to ensure they are within an acceptable range
- Adhered strictly to policies and procedures for continued company compliance.
Customer service representative
Cura Urgent Care
2021.10 - 2022.10
Patient Affairs Officer
. Samir Abbas Hospital
2019.08 - 2021.08
Customer service
Solexplus - Huawei Project
2018.07 - 2019.08
Laboratory
United Doctor Hospital, UDH
2017.07 - 2017.08
Education
Bachelor degree - Biology - Science
King AbdulAziz University
Jeddah 2014.03 - 2018.05
Introduction to Microsoft suite: Word, PowerPoint, Excel and Access. - Human Resources Management
Saudi high cultural institute for
2016
Skills
- Excellent communication skills
- Work under pressure
- Team player & passionate with very strong work ethics
- Computer skills (
- Word - PowerPoint - Excel - Access )
- Good in English Language
- Leadership skills
- The ability to self-motivate and motivate a team
- Good coaching and on the job training skills required
- Ability to manage complex projects and multi-task
Languages
English
Advanced
Arabic
Native
Timeline
Patient Experience Supervisor
Cura Urgent Care
2022.10 - Current
Customer service representative
Cura Urgent Care
2021.10 - 2022.10
Patient Affairs Officer
. Samir Abbas Hospital
2019.08 - 2021.08
Customer service
Solexplus - Huawei Project
2018.07 - 2019.08
Laboratory
United Doctor Hospital, UDH
2017.07 - 2017.08
Bachelor degree - Biology - Science
King AbdulAziz University
2014.03 - 2018.05
Introduction to Microsoft suite: Word, PowerPoint, Excel and Access. - Human Resources Management
Saudi high cultural institute for