SATHAM HUSSAIN
Tiruvarur Dist Tamil nadu, India,Sivan Kovil street vijayapuram tiruvarur
Summary
Motivated desktop support engineer with solid foundation in computer systems and networks. Troubleshoots and resolves technical issues, adapts to changing situations and provides excellent customer service. Proven to communicate well and collaborate with cross-functional teams to achieve business objectives.
Overview
1
1
year of professional experience
Work history
IT Support Engineer
Inspace Technology Pvt. Ltd
Chennai
06.2023 - Current
- Provided computer training to instruct staff regarding operations.
- Troubleshot hardware and software issues to resolve bugs.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Customised desktop applications to meet user needs.
- Assisted in creating technical manuals to provide step-by-step instructions to clients.
- Conferred with vendors to evaluate new technology.
- Called clients to follow up functionality of systems.
- Gathered customer feedback to find ways of improvement.
- Upgraded operating systems and computer software to perform compatibility with programmes.
- Installed malware to protect software from virus.
- Advised client to navigate software systems to streamline process.
- Progressed projects through collaboration with technical leads and IT service teams.
- Built, configured and installed hardware platforms within specified timeframes.
IT Engineer
Inspace Technology Pvt. Ltd
Chennai, INDIA
12.2022 - Current
- Managing and maintaining systems by providing software and hardware support in high prior manner.
- Provided computer training to instruct staff regarding operations.
- Troubleshooting the system hardware issues and fixing the found issues.
- Coordinating with the system manufacturer like Dell and HP regarding the warranty claiming process and get replacement for the defective products.
- Monitors servers and network devices physically in order to prevent any technical failure.
- Maintain the weekly backup data on servers and network devices and keep storing the data to revive the data if any issues with the current devices.
- Physically visit the data center on daily basis to monitor the servers and network devices are fine and also check the temperature and humidity are standard.
- Maintaining and updating IT Assets and Inventory details for purpose.
- Coordinating with ISP team to resolve the network issues on high priority.
- Installing the required software in the systems & installing Advised client to navigate software systems to streamline process.
- Conferred with vendors to evaluate new technology.
- Tested alternative pathways to address complicated issues.
- Used ticket systems to answer queries and resolve desktop issues.
Education
Bachelor of Arts - Information Technology,CGPA
Jamal Mohamed Collage,(Autonomous),
Tiruchirappalli 05.2019 -
Certificate of Higher Education - CCNA (CISCO Certified Network Association)
SANSBOUND Networking School
INDIA CHENNAI 10.2022 - 12.2022
Skills
- WORKING ROLES:
- Switch configuration and troubleshooting
- Printer Driver configuration, OS installation and troubleshooting,
- Seqrite Endpoint Antivirus installation and troubleshooting
- Systems Hardware support and troubleshooting
- FUNCTIONAL ROLES:
- Supporting production team by resolving the network and system issues in prior manner
- Preparing incident report for servers and network problems
- Configuration and maintenance of LAN and WAN devices
- ROLES AND RESPONSIBILITIES:
- Managing and maintaining systems by providing software and hardware support in high prior
- Troubleshooting the system hardware issues and fixing the found issues
- Coordinating with the system manufacturer like Dell and HP regarding the warranty claiming
- Process and get replacement for the defective products
- Monitors servers and network devices physically in order to prevent any technical failure
- Maintain the weekly backup data on servers and network devices and keep storing the data to
- Revive the data if any issues with the current devices
- Physically visit the data center on daily basis to monitor the servers and network devices are
- Fine and also check the temperature and humidity are standard
- Maintaining and updating IT Assets and Inventory details for purpose
- Coordinating with ISP team to resolve the network issues on high priority
- Installing the required software in the systems & installing
Websites
Additional Information
- Date: • Worked as on DESKTOP SUPPORT ENGINEER at Inspace Technology Pvt. Ltd. Chennai from 28 December 2022 to still now.
Languages
English
Fluent
Tamil
Native
Timeline
IT Support Engineer
Inspace Technology Pvt. Ltd
06.2023 - Current
IT Engineer
Inspace Technology Pvt. Ltd
12.2022 - Current
Certificate of Higher Education - CCNA (CISCO Certified Network Association)
SANSBOUND Networking School
10.2022 - 12.2022
Bachelor of Arts - Information Technology,CGPA
Jamal Mohamed Collage,(Autonomous),
05.2019 -
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