Sawsan Salem Batarfi
Al Khobar
Summary
Results-driven professional with experience in customer service, sales, and administrative operations. Skilled in managing client relationships, handling multiple accounts, and supporting marketing and business operations. Experienced in CRM systems, reporting, and improving workflow efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operation Coordinator
Loops Shipping, Supply, and Logistics
Al Khobar
2025.08 - 2026.03
- Coordinated daily operations to ensure smooth workflow across departments.
- Maintained communication with clients and internal teams to ensure timely delivery.
- Monitored tasks and followed up on project progress and completion.
Development Administrative Assistant
Opal Gifts TRD EST
Al Khobar
2024.06 - 2025.06
- Managed 15+ client and supplier accounts, ensuring high satisfaction and retention.
- Handled multiple client requests simultaneously with strong attention to detail.
- Supported marketing activities and customer engagement initiatives.
- Used ERP systems (SAP, Rewa) to manage invoices, financial reports, and transactions.
- Prepared weekly reports analyzing operational performance and workflow efficiency.
- Coordinated between departments to improve communication and task execution.
Sales Administrative
Ahmad Albaloshi Est
Al Khobar
2023.08 - 2024.06
- Maintained accurate client records and updated customer databases.
- Followed up on leads and supported the sales team in closing deals.
- Handled client inquiries and ensured professional communication.
Sales Supervisor
Opal Gifts TRD EST
Al Khobar
2023.03 - 2023.07
- Supervised sales operations and monitored team performance.
- Managed customer relationships to ensure high service quality.
- Tracked sales performance and prepared reports.
Customer Service Specialist
Avatar Advertising
Al Khobar
2022.01 - 2023.01
- Managed customer interactions across multiple channels.
- Supported marketing campaigns and client communication.
- Maintained and updated customer data using CRM systems.
Accounting Training & Sales Supervisor
Design & Lighting
2018.01 - 2020.01
Debt Collection Officer
Tasweya Agency
2016.01 - 2018.01
Branch Supervisor
Fouad Al Ansari Company
2014.01 - 2016.01
Education
Bachelor of Accounting -
Imam Muhammad bin Saud Islamic University
01.2022
Skills
Customer Relationship Management (CRM)
- Account Management
- Client Relationship Handling
- Managing Multiple Clients
- Marketing Support & Campaign Coordination
- Report Preparation & Data Analysis
- Problem Solving & Decision Making
TOOLS& SYSTEMS
- Microsoft Office
- SAP
- Rewa ERP
Certification
- Principles of Human Resources Management
- Human Resources Management Course
- Administrative Creativity Course
- Training of Trainers (TOT)
- Customer Service Excellence
Languages
Arabic
First Language
English
Upper Intermediate
B2
Timeline
Operation Coordinator
Loops Shipping, Supply, and Logistics
2025.08 - 2026.03
Development Administrative Assistant
Opal Gifts TRD EST
2024.06 - 2025.06
Sales Administrative
Ahmad Albaloshi Est
2023.08 - 2024.06
Sales Supervisor
Opal Gifts TRD EST
2023.03 - 2023.07
Customer Service Specialist
Avatar Advertising
2022.01 - 2023.01
Accounting Training & Sales Supervisor
Design & Lighting
2018.01 - 2020.01
Debt Collection Officer
Tasweya Agency
2016.01 - 2018.01
Branch Supervisor
Fouad Al Ansari Company
2014.01 - 2016.01
Bachelor of Accounting -
Imam Muhammad bin Saud Islamic University