SAYER ALJOHANI
Riyadh,Saudi Arabia
Summary
Led national-scale digital transformation aligned with Saudi Vision 2030 across health and public sectors. Directed enterprise API modernization with governance-driven strategy and scalable integration. Delivered KPI-led service improvements, enhancing client satisfaction and operational resilience. Guided high-performing, cross-functional teams through Agile leadership and architecture excellence. Drove measurable impact in system performance, reliability, and modernization outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Head of Application Support
Council of Health Insurance (CHI)
Riyadh, Saudi Arabia
08.2023 - 07.2025
- Led strategic workshops aligning key stakeholders and technical teams to enhance comprehension of HIDP's business processes.
- Redesigned national health insurance platforms to align with CHI's digital transformation strategy.
- Led implementation of proactive monitoring tools (Dynatrace, Riverbed), resulting in 25% reduction in downtime.
- Developed KPI dashboards to track and improve service performance, resulting in 98% SLA compliance.
Integration Team Lead
Council of Health Insurance (CHI)
Riyadh, Saudi Arabia
05.2023 - 08.2024
- Led integration strategy across CHI's internal systems and external entities, ensuring business continuity, secure data exchange, and scalable API delivery through Apigee—successfully migrating over 80% of services.
- Enhanced synchronization accuracy by 30% in HIDP integration.
- Mentored and coached cross-functional teams and analysts to strengthen technical capabilities, improve project understanding, and support client success.
Senior Software Engineer
ELM Company
Riyadh, Saudi Arabia
07.2019 - 05.2023
- Led development of e-government platforms using Java, .NET, and Angular frameworks.
- Directed transformation and enhancement of Premium Residency platform, launching innovative scalable architecture and products.
- Managed sprint activities, ensuring seamless collaboration between development, business analysis, and quality assurance teams.
- Enhanced portal performance with 30% reduction in load time through efficient coding practices.
- Introduced Agile best practices, increasing team delivery efficiency by 20%.
Education
Master of Science - Computing Science
University College Cork
Cork 01.2017 -
Bachelor of Science - Computer Science
Taibah University
Madinah 01.2013 -
Skills
- Strategic Planning
- Analytical Decision-Making
- Team leadership and talent development
- Agile Project Delivery
- Performance Management
- Cross-functional collaboration
- Innovation Management
- Technical Architecture
Websites
Accomplishments
- Architected, Rebuilt, and Strategically Modernized five national health insurance systems (HIDP, VIDP, SCTH, UIDP, HUDP) at CHI to drive digital transformation, align with evolving business strategies, and enhance service delivery excellence.
- Led the full implementation of the Apigee API Management Platform at CHI, migrating over 200+ services, establishing API governance frameworks, implementing monitoring and performance logging systems, and significantly enhancing API reliability and operational efficiency.
- Spearheaded the redevelopment and launch of the new PR.gov.sa platform at Elm, delivering 7 integrated products. Served as Technical Lead and Architect, managing a team of 10 developers, coordinating with Business Analysts for sprint planning, and overseeing release management with QA teams.
- Improved integration performance, client satisfaction, and operational efficiency at CHI by designing service quality KPIs and leading workshops for 20 insurance companies and key stakeholders.
- Delivered technical training to over 800 students across Saudi universities, empowering the next generation of tech leaders.
Certification
ITIL@4 Foundation
Languages
Arabic: First Language
Native
English
Fluent
Timeline
Head of Application Support
Council of Health Insurance (CHI)
08.2023 - 07.2025
Integration Team Lead
Council of Health Insurance (CHI)
05.2023 - 08.2024
Senior Software Engineer
ELM Company
07.2019 - 05.2023
Master of Science - Computing Science
University College Cork
01.2017 -
Bachelor of Science - Computer Science
Taibah University
01.2013 -
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