SAYYID SHABEERALI THANGAL KP
Rabigh - Jeddah,Saudi Arabia
Summary
Security-focused professional brings advanced knowledge of network, desktop, and cloud-based computing. Runs systems according to optimal security protocols and with properly configured technological solutions for the balance of performance and information protection. Confident in addressing technical concerns with speed and accuracy.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
IT Technical Support Specialist
Juthor Paper Manufacturing Company
KAEC - Rabigh
09.2023 - Current
- Troubleshoot operating systems, hardware, and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Support for Office365
- Support and Configuration of VPN
- Support for SAP logs on the production side.
- configuration of SAP on the user level.
Event Supervisor (IT) - (Part Time - Night Shift)
Media Pro, TOYOTA - RIYADH BOULIVARD
Riyadh
07.2023 - 09.2023
Procurement Runner (Part Time)
Blink Co. UAE, (SAUDI CUP – THUMAMA)
Riyadh
01.2023 - 02.2023
IT Project Co-Ordinator
Legion Contracting Est
Riyadh
06.2020 - 09.2023
- Determining project requirements and developing work schedules for the team
- Delegating tasks and achieving daily, weekly, and monthly goals
- Liaising with team members, management, and clients to ensure projects are completed to standard
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements
- Updating work schedules and performing troubleshooting as required
- Motivating staff and creating a space where they can ask questions and voice their concerns
- Being transparent with the team about challenges, failures, and successes
- Writing progress reports and delivering presentations to the relevant stakeholders.
Procurement Runner (Part Time)
Blink Co. UAE, (DIRIYAH Season - Project)
Riyadh
07.2022 - 07.2022
IT Support Lead
Khidmah LLC. (ITHRA - Saudi Aramco Project)
Khobar
10.2019 - 06.2020
- Troubleshoot operating systems, hardware, and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Acquired, set up, and configured hardware and software to meet specific customer requirements.
- Developed expertise in a variety of technical disciplines including cloud services and network management.
- Delivered complete set-up assistance for networking systems, IP phone equipment, and related IT gear.
- Provided testing and systems administration support as required by multi-disciplinary teams.
IT Technical Support
Khaled Alfagih Engineering Consultancy
Riyadh
07.2015 - 10.2019
- Configuring and maintaining the networked computer system, including hardware, system software, and applications.
- Ensuring data is stored securely and backed up regularly.
- Diagnosing and resolving hardware, software, networking, and system issues when they arise.
- Replacing and upgrading defective or outdated components when necessary.
- Monitor system performance to ensure everything runs smoothly and securely.
- Researching and recommending new approaches to improve the networked computer system.
- Documenting any processes that employees need to follow to successfully work within our computing system.
- Maintaining Antivirus (Avast) and Sophos Firewall.
- Experience working with cloud providers such as WD, Microsoft Azure as well as the services they provide for Orchestration, Logging, Monitoring, and File Storage
IT Support
CasaPiu Trading Company
Riyadh and Jeddah
02.2014 - 07.2015
- VM creation, templates, snapshots and VM backup
- Administer and support theVMware platform.
- Working experience supporting, maintaining, and administering core VMware technologies.
- Configuring and managing backup & restore procedures.
- In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007.
- Configure DNS Records and create Folders, Virtual Directories, and Applications
- Ensure the security of website data transmission in associated websites and applications
- Experience with Microsoft-specific technologies such, as DHCP server, Remote Apps and distributed remote desktop, IIS, Exchange, SQL Server, and Windows Server management tools. Windows 2008/2012 Operating Systems
- Installing and Configuring System Centre 201R Virtual Machine Manager
- Installation and Maintenance of ERP at the client level.
- E-mail Configuration in MS Office Outlook
- Install and Configure SQL, + Java Initiator + Internet Explorer Configurations.
IT Assistant
Saudi Factory
Riyadh
06.2012 - 02.2014
- Install configure and maintain server operating systems and repair server hardware.
- Participate in weekend maintenance activities, as required. Perform routine system administration duties.
- Produce appropriate documentation for application deployment, configuration, and related processes.
- Responsible for implementing and supporting processes and systems in place to deliver highly available virtualization platforms.
- Configuring and managing backup & restore procedures.
- In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007.
- Oracle EBS Access on IE 9 or above, JVM + Java Initiator + Internet Explorer Configurations. Work Experience in Oracle Database.
- Managing backup tapes and the documentation of Oracle
- Connectivity to the Local Area Network
- Troubleshooting fixed cameras and IP cameras and Connectivity issues in DVR
- Cable Management for Data / CCTV / Voice
- Installation of Patch panel for Data and Voice
- Cable Identification and Tracing for Data and Voice
- Implementation and Configuration of Attendance Device with Software (Finger/ Face/ Card)
- Knowledge in Access Control System
- Installation and Configuration of Network Switches, Wireless Access Points DSL Modems, Rack Devices
- Providing support to Digital Telephone + VOIP telephone connectivity issues.
- Kaspersky, AVG, and ESET Antivirus Server maintenance
- Managing daily attendance System
- Firewall and Cisco Routers Configuration and Installation
- Design and Maintenance of Website
- Installation and management of attendance / punching machines
- Perform routine system administration duties in a Windows Active Directory environment.
- Monitor servers and troubleshoot problems.
Programmer and System Administrator Assistant
Hindustan Newsprint Limited
Kottayam, India
06.2011 - 06.2012
- Familiarity with various operating systems and platforms
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Experience with databases, networks (LAN, WAN), and patch management
- Managed the backup and recovery process for all corporate systems and data.
- Installed and configured backup software and hardware.
- Performed daily system backups and tested the integrity of the backups.
- Developed and implemented backup and recovery policies and procedures.
- Performed regular system maintenance, upgrades, and troubleshooting.
- Ensure security through access controls, backups, and firewalls
- Upgrade systems with new releases and models
- User support for BAAN ERP
IT Technician
Azure's IT Solutions
Bangalore, India
10.2010 - 05.2011
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Installing and upgrading anti-virus software to ensure security at the user level.
Education
Master of Arts - Rural Development
IGNOU
Kozhikkode - Kerala - India 12.2022 -
Bachelor of Computer Application - Computer
Annamalai University
India 06.2020 -
Cisco Certified Network Associate Routing and Switching
CISCO
India 05.2015 -
Microsoft Certified Solutions Expert
MICROSOFT
India 05.2015 -
Microsoft Certified Solutions Associate
MICROSOFT
India 05.2015 -
Microsoft Certified Professional
MICROSOFT
India 05.2015 -
Bachelor of Degree - Sociology
Madras University
India 06.2011 - 04.2014
NAC - National Apprenticeship Certificate - Training
Hindustan News Print Ltd
Kottayam - Kerala - India 06.2011 - 06.2012
COPA - Computer Operator and Programming Assistant - Computer
Govt. Industrial Training Institute
Malappuram - Kerala - India 06.2009 - 04.2010
Skills
- Hardware maintenance
- Technical issues analysis
- Troubleshooting proficiency
- Software diagnosis
- End-user training
- Diagnostic software
Languages
English
Upper intermediate
Arabic
Upper intermediate
Hindi
Intermediate
Malayalam
Native
Tamil
Upper intermediate
German
Beginner
Timeline
IT Technical Support Specialist
Juthor Paper Manufacturing Company
09.2023 - Current
Event Supervisor (IT) - (Part Time - Night Shift)
Media Pro, TOYOTA - RIYADH BOULIVARD
07.2023 - 09.2023
Procurement Runner (Part Time)
Blink Co. UAE, (SAUDI CUP – THUMAMA)
01.2023 - 02.2023
Master of Arts - Rural Development
IGNOU
12.2022 -
Procurement Runner (Part Time)
Blink Co. UAE, (DIRIYAH Season - Project)
07.2022 - 07.2022
IT Project Co-Ordinator
Legion Contracting Est
06.2020 - 09.2023
Bachelor of Computer Application - Computer
Annamalai University
06.2020 -
IT Support Lead
Khidmah LLC. (ITHRA - Saudi Aramco Project)
10.2019 - 06.2020
IT Technical Support
Khaled Alfagih Engineering Consultancy
07.2015 - 10.2019
Cisco Certified Network Associate Routing and Switching
CISCO
05.2015 -
Microsoft Certified Solutions Expert
MICROSOFT
05.2015 -
Microsoft Certified Solutions Associate
MICROSOFT
05.2015 -
Microsoft Certified Professional
MICROSOFT
05.2015 -
IT Support
CasaPiu Trading Company
02.2014 - 07.2015
IT Assistant
Saudi Factory
06.2012 - 02.2014
Programmer and System Administrator Assistant
Hindustan Newsprint Limited
06.2011 - 06.2012
Bachelor of Degree - Sociology
Madras University
06.2011 - 04.2014
NAC - National Apprenticeship Certificate - Training
Hindustan News Print Ltd
06.2011 - 06.2012
IT Technician
Azure's IT Solutions
10.2010 - 05.2011
COPA - Computer Operator and Programming Assistant - Computer
Govt. Industrial Training Institute
06.2009 - 04.2010