SEIF MASTOURI
Jeddah,Mecca Region
Summary
Talented leader offering over 10 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Restaurant Manager
BABULAL RESTAURANT
Jeddah, Mecca Region
2021.01 - Current
- Established safe and secure dining environment with strong sanitation standards.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Assistant Restaurant Manager
NOSH RESTAURANT
Jeddah, Mecca Region
2019.02 - 2020.10
- Aided manager in sales growth strategies.
- Introduced motivational success recognition scheme.
- Analyzed operations to improve restaurant efficiency and service levels.
Dining Supervisor
BREAK TIME RESTAURANT
Jeddah, Mecca Region
2017.06 - 2019.02
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of costumers.
Pastry and Confectionery Specialised Seller
NOGATEEN PASTRY
Jeddah, Mecca Region
2015.04 - 2017.05
- Boosted product sales by offering selection guidance to customers.
Sales Supervisor
GORMANDISE PASTRY
TUNISIA , LAC, TUNISIA
2013.03 - 2015.01
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Diploma of Education - PASTRY
UNIVERSITY AYDA FOR TOURISM
TUNISIA 2010.09 - 2012.06
Skills
- Menu knowledge
- Interpersonal skills
- Table service
- Fine dining experience
- Food and beverage knowledge
- Food safety understanding
- Customer service
Languages
Arabic
Native
English
Upper intermediate
French
Upper intermediate
Timeline
Restaurant Manager
BABULAL RESTAURANT
2021.01 - Current
Assistant Restaurant Manager
NOSH RESTAURANT
2019.02 - 2020.10
Dining Supervisor
BREAK TIME RESTAURANT
2017.06 - 2019.02
Pastry and Confectionery Specialised Seller
NOGATEEN PASTRY
2015.04 - 2017.05
Sales Supervisor
GORMANDISE PASTRY
2013.03 - 2015.01
Diploma of Education - PASTRY
UNIVERSITY AYDA FOR TOURISM
2010.09 - 2012.06