Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
SEIF  MASTOURI

SEIF MASTOURI

Jeddah,Mecca Region

Summary

Talented leader offering over 10 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Restaurant Manager

BABULAL RESTAURANT
Jeddah, Mecca Region
01.2021 - Current
  • Established safe and secure dining environment with strong sanitation standards.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Assistant Restaurant Manager

NOSH RESTAURANT
Jeddah, Mecca Region
02.2019 - 10.2020
  • Aided manager in sales growth strategies.
  • Introduced motivational success recognition scheme.
  • Analyzed operations to improve restaurant efficiency and service levels.

Dining Supervisor

BREAK TIME RESTAURANT
Jeddah, Mecca Region
06.2017 - 02.2019
  • Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of costumers.

Pastry and Confectionery Specialised Seller

NOGATEEN PASTRY
Jeddah, Mecca Region
04.2015 - 05.2017
  • Boosted product sales by offering selection guidance to customers.

Sales Supervisor

GORMANDISE PASTRY
TUNISIA , LAC, TUNISIA
03.2013 - 01.2015
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Diploma of Education - PASTRY

UNIVERSITY AYDA FOR TOURISM
TUNISIA
09.2010 - 06.2012

Skills

  • Menu knowledge
  • Interpersonal skills
  • Table service
  • Fine dining experience
  • Food and beverage knowledge
  • Food safety understanding
  • Customer service

Languages

Arabic
Native
English
Upper intermediate
French
Upper intermediate

Timeline

Restaurant Manager

BABULAL RESTAURANT
01.2021 - Current

Assistant Restaurant Manager

NOSH RESTAURANT
02.2019 - 10.2020

Dining Supervisor

BREAK TIME RESTAURANT
06.2017 - 02.2019

Pastry and Confectionery Specialised Seller

NOGATEEN PASTRY
04.2015 - 05.2017

Sales Supervisor

GORMANDISE PASTRY
03.2013 - 01.2015

Diploma of Education - PASTRY

UNIVERSITY AYDA FOR TOURISM
09.2010 - 06.2012
SEIF MASTOURI