SEIF MASTOURI
Jeddah
Summary
Talented leader offering over 10 years of experience in Saudi Arabia and Tunisia preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
QUDRAT ALI RESTAURANT ( INDIAN- FUSION)
Ta'if, Saudi Arabia
02.2025 - Current
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Developed and maintained schedules to ensure adequate staffing during peak hours.
- Coordinated with suppliers to negotiate contracts and manage food costs effectively.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs,
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Established protocols for health and safety compliance during food preparation and service.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Manager
BABULAL RESTAURANT
Jeddah, Mecca Region
01.2021 - 12.2024
- Established safe and secure dining environment with strong sanitation standards.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Analyzed operations to improve restaurant efficiency and service levels.
Assistant Restaurant Manager
QAMREYA LEBANESE RESTAURANT
Jeddah, Mecca Region
02.2019 - 10.2020
- Aided manager in sales growth strategies.
- Introduced motivational success recognition scheme.
- Analyzed operations to improve restaurant efficiency and service levels.
- Optimizer customer experience by implementing exemplary service standards.
- Ensured high performance standards through regular staff training.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Optimizer customer experience by implementing exemplary service standards.
Dining Supervisor
NOSH LOUNGE RESTAURANT
Jeddah, Mecca Region
12.2017 - 02.2019
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of costumers.
- Established safe and secure dining environment with strong sanitation standards.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Attended regular training to obtain and update food safety certificates.
- Boosted sales through targeted product training and upselling strategy.
Waiter
BREAK TIME RESTAURANT
Jeddah, Mecca Region
06.2016 - 11.2017
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Encouraging customers to put a good rating for the restaurant in social media (google , foursquare...)
Pastry and Confectionery Specialized Seller
NOGATEEN PASTRY
Jeddah, Mecca Region
04.2015 - 05.2016
- Boosted product sales by offering selection guidance to customers.
- Applied various sales techniques to steadily expand customer bases.
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Processed product returns, ensuring items were clean and resaleable.
- Liaised with suppliers and carefully chose ingredients to use in baking.
- Maintained and controlled pastry kitchen supply inventory to minimise waste.
- Performed pastry trend and industry development research to offer innovative product offerings.
- Kept all work areas clean and organized for hygiene purposes.
- Determined best way to present food and created decorative food displays.
- Attended workshops to update knowledge and skills in pastry arts and ingredients.
Sales Supervisor
PASTRY SONBOL
TUNISIA , LAC, TUNISIA
03.2013 - 01.2015
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Organized and coordinated sales team schedules, helping staff meet company and client expectations.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Updated training materials and operational procedures to deliver consistent sales growth.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Achieved exceptional client satisfaction feedback and ratings.
- Analyzed sales to identify top-performing products.
- Collected customer and market feedback and reported information to company leadership.
Education
Diploma of Education - PASTRY
UNIVERSITY AYDA FOR TOURISM
TUNISIA06.2012
English's language
REGIONAL BOARD OF EDUCATION ,BEN AROUS
TUNISIA07.2005
Skills
- Menu knowledge
- Interpersonal skills
- Table service
- Food and beverage knowledge
- Fine dining experience
- Food safety understanding
- Customer service
- Eye for detail
- Pastry trend research
- Guest rapport
- Point of Sale system operation
- Extensive hospitality background
- Exemplary customer service
- Upselling expertise
- FOH procedures
- Pastry quality control
- Safe food handling
- Food plating and presentation
- Recipes and menu planning
- Labor and food cost control
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Full Professional
Timeline
Restaurant Manager
QUDRAT ALI RESTAURANT ( INDIAN- FUSION)
02.2025 - Current
Restaurant Manager
BABULAL RESTAURANT
01.2021 - 12.2024
Assistant Restaurant Manager
QAMREYA LEBANESE RESTAURANT
02.2019 - 10.2020
Dining Supervisor
NOSH LOUNGE RESTAURANT
12.2017 - 02.2019
Waiter
BREAK TIME RESTAURANT
06.2016 - 11.2017
Pastry and Confectionery Specialized Seller
NOGATEEN PASTRY
04.2015 - 05.2016
Sales Supervisor
PASTRY SONBOL
03.2013 - 01.2015
English's language
REGIONAL BOARD OF EDUCATION ,BEN AROUS
Diploma of Education - PASTRY
UNIVERSITY AYDA FOR TOURISM