SEIF EDDINE BEN GDARA
Doha,Qatar
Summary
Customer Care Leader with strong experience in managing customer escalations, coordinating with QC, logistics, and technical teams, and ensuring timely resolution of service issues. Possesses solid business sales skills, with the ability to identify opportunities, support revenue growth, and balance customer satisfaction with business objectives while maintaining compliance with company policies and service standards.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer care team leader
Home Centre (Landmark Group)
Doha, Qatar
01.2025 - Current
- Implemented new policies for improved customer experience.
- Liaised with senior management on key decisions affecting the customer journey.
- Managed customer complaints for better relations and retention.
- Devised strategies for resolving complex issues swiftly.
- Improved customer satisfaction by implementing effective feedback systems.
- Conducted regular evaluations, leading to significant improvements in service delivery speed and efficiency.
- Coordinated with other departments, ensuring seamless service delivery.
- Created and submitted progress reports to upper management.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
Senior sales Executive B2B & B2B2C
Home Center (Landmark Group)
Doha, Qatar
03.2022 - 12.2024
- Generate leads and establish contact with businesses that may be interested in our products or services through cold calling, email outreach, networking, and referrals.
- Schedule and conduct meetings with potential clients to present products or services.
- Follow up with leads and existing clients to provide more information, address concerns, and nurture the relationship.
- Manage the sales pipeline and progress, including updating CRM systems, tracking leads, and managing tasks and deadlines.
- Handle administrative tasks related to sales efforts, such as preparing proposals and contracts.
- Meet or exceed monthly sales quotas.
Sales Supervisor
Sweetzerland Chocolatier Geneve (Al Jaber Group)
Doha, Qatar
12.2018 - 02.2022
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Collected customer and market feedback and reported information to company leadership.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Coached team members to reach and exceed weekly and monthly sales goals.
Education
Diploma of Higher Education -
Higher Institute of Applied Science and Technology
11.2007 - 07.2012
Bachelor's Degree -
Secondary School Of Menzel Tamim
Tunisia 10.2004 - 07.2007
Skills
- Creativity
- Problem Solving
- Interpersonal Skills
- Public Speaking
- Critical Thinking
- Customer Service Skills
- Teamwork Skills
- Communication
- Sales techniques
- Sales expertise
- B2B sales experience
Personal Information
Languages
6,6,6
Languages
Arabic
Fluent
English
Fluent
French
Fluent
Affiliations
- Sales and negotiation skills Customer experience improvement Team leadership and mentoring Business strategy and market trends Communication and relationship building Personal and professional growth
Timeline
Customer care team leader
Home Centre (Landmark Group)
01.2025 - Current
Senior sales Executive B2B & B2B2C
Home Center (Landmark Group)
03.2022 - 12.2024
Sales Supervisor
Sweetzerland Chocolatier Geneve (Al Jaber Group)
12.2018 - 02.2022
Diploma of Higher Education -
Higher Institute of Applied Science and Technology
11.2007 - 07.2012
Bachelor's Degree -
Secondary School Of Menzel Tamim
10.2004 - 07.2007