Shady M. Afify
Riyadh,Egypt
Summary
Experienced Commercial Professional with Balanced Mix of Marketing, Sales, Technical support, Operation and Finance with numerous Sales Achievements and Functional Records in Different Corporate & Individual Departments. Talented analyst experienced in management and organizational reviews over 22-year career. Thorough in conducting studies, interviews and observational assessments. Highly knowledgeable about current strategies for organizational success.
Overview
24
24
years of professional experience
Work History
Business Analysis Consultant
NWC
Riyadh, Saudi Arabia
06.2023 - Current
- Developed comprehensive business strategies to deliver NWC objectives in. Collaborated with stakeholders for effective project delivery.
- Preparing RFPs for CEX Data Department for the upcoming projects and events.
- Provided expert advice on enhancing the current operations along the organization, resulting in streamlined operations.
- Achievements: 100% of the targeted Data Completion and accuracy
Head of Projects & Business Analysis
Digital Magna Egypt
CAIRO, Egypt
03.2022 - 06.2023
- Responsible for preparing Technical and Budgetary proposals for RFPs.
- Evaluate a business model and its integration with technology by analyzing and documenting business processes and systems
- Coordinated strategic planning activities based on current data.
- Prioritized tasks according to urgency and importance, improved overall efficiency.
- Handled multiple projects concurrently without compromising on quality or deadlines; demonstrated exceptional multitasking abilities.
- Achievements: Delivered 10 Projects with 99% Acceptance rate within 6 Months.
Head of Contact Center Operations' support
Mobily KSA
Jeddah, Saudi Arabia
05.2018 - 10.2020
- Managing all the support functions including Service Management Operations, Workforce, Reporting & Analysis, Quality Assurance, Planning & Performance, Training & Communication.
- Led planning and budgeting efforts for diverse projects, facilitating adequate resource allocation and project success by Compiling financial data for business forecasting and budgeting.
- Carried out day-to-day duties accurately and efficiently. Used critical thinking to break down problems, evaluate solutions and make decisions.
- Achievements: Awarded the 1st place in TRIM across KSA in Corporate Contact Centers
Senior Manager Loyalty & Retention
Mobily KSA
Riyadh, Saudi Arabia
06.2016 - 05.2018
- Responsible for CVM, CRM, Reactive Retention, Pro Active Retention, Win Back, Churn Management, Loyalty Programs & Events
- Oversaw budget preparation and control, ensuring financial discipline within the yearly planned activities.
- Achievements: With 120% Over achievement of Churn targets and retained Customers.
Manager Planning & Budgeting
Mobily KSA
Riyadh, Saudi Arabia
05.2013 - 06.2016
- Base Management, Revenue Management, Quarterly & Yearly Budgeting exercise, Payment & Adjustments Plans.
- Developed accurate sales forecasts for improved strategic planning.
- Supervised project timelines for timely completion and Implemented cost reduction measures, reduced overhead expenses.
- Achievements: Achievement of Targets with an average of 95% over the years.
Manager Reporting & Analysis
Mobily KSA
Riyadh, Saudi Arabia
08.2011 - 05.2013
- Handling Analytical Commercial Reports & Analysis, Data mining, Performance Management, Predictive analytics
- Optimized resources allocation and workforce management of the team according to business need prioritization.
- Achievements: 90% Accuracy of figures and analysis outcomes for top management.
Senior Supervisor Channels Sales Operations
Mobily KSA
Riyadh, Saudi Arabia
07.2008 - 08.2011
- Partners Management & Support, Resellers Brand Activation, Revenue Target management, Commission Schemes.
- Collaborated with senior leadership in strategic fiscal planning, resulted in better resource allocation.
- Achievements: Rewarded the Top achiever retail across the kingdom.
Supervisor Sales Retail
Mobily KSA
Khoubar, Saudi Arabia
03.2005 - 07.2008
- Consumer Sales, VIP & Corporate Activation, Floor Management, Scheduling, Complaint Management
- Achievements: Top Sales award with over 100% monthly achievements.
Supervisor Retail Cash Operation
Vodafone Egypt
CAIRO, Egypt
03.2003 - 03.2005
- Store Opening and Closing, Sales, Customer Service, Cash operation
- Achievements: Top Sales award with over 100% monthly achievements.
Retail Representative & Cash Operation
Vodafone Egypt
CAIRO, Egypt
06.2001 - 03.2003
- Store Opening and Closing, Sales, Customer Service, Cash operation.
- Secured customer satisfaction by resolving complaints effectively.
- Generated new business opportunities for company growth.
Officer Administration
Agiba Petroleum Egypt
CAIRO, Egypt
05.2000 - 06.2001
- Administration work, Writing / Archiving MEMOs, MOM records, Follow ups
Education
MBA - Marketing
AUOL
B.C.BA - Foreign Trade
HELWAN UNIVERSITY
EgyptSkills
- CRM / CVM / CEX
- Financial forecasting
- Reporting & Analysis
- Training & Knowledge Communication
- Project management
- CC Quality Assurance
- Loyalty & Retention
- Workforce Management
- Planning & Performance
- Sales / Sales Operations
- Analytical Thinking
- Numerical Reasoning
- Excellent Development
- Business analysis
- Process improvement
- Budget control and monitoring
Custom
- Planning, Budgeting and Analysis "GLOMACS - United Kingdom"
- Sales analysis and Control "CDC Academy - Egypt"
- Six Sigma . Green Belt "Knowledge DTT - Saudi Arabia"
- Effective Operations Control "SETTEC - Egypt"
- Communication & Time Management "OPTIMIZA - Saudi Arabia"
- Problem solving & Decision Making "Vodafone Academy - Egypt"
Personal Information
- Date of birth: 1977
- Nationality: EGYPT
- Marital status: MARRIED
Languages
English
Fluent
Arabic
Native
Timeline
Business Analysis Consultant
NWC
06.2023 - Current
Head of Projects & Business Analysis
Digital Magna Egypt
03.2022 - 06.2023
Head of Contact Center Operations' support
Mobily KSA
05.2018 - 10.2020
Senior Manager Loyalty & Retention
Mobily KSA
06.2016 - 05.2018
Manager Planning & Budgeting
Mobily KSA
05.2013 - 06.2016
Manager Reporting & Analysis
Mobily KSA
08.2011 - 05.2013
Senior Supervisor Channels Sales Operations
Mobily KSA
07.2008 - 08.2011
Supervisor Sales Retail
Mobily KSA
03.2005 - 07.2008
Supervisor Retail Cash Operation
Vodafone Egypt
03.2003 - 03.2005
Retail Representative & Cash Operation
Vodafone Egypt
06.2001 - 03.2003
Officer Administration
Agiba Petroleum Egypt
05.2000 - 06.2001
MBA - Marketing
AUOL
B.C.BA - Foreign Trade
HELWAN UNIVERSITY
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