An experienced, detail-oriented Information Technology Executive, with strong Problem Solving, Operations Management, and Project Management skills. 18 years of excellent track record of accomplishment and success in the IT industry. Accomplishing numerous Hotel Pre-Opening and Renovation projects. Proven ability to design the IT Systems & Security & network infrastructure, ensuring to achieve a smooth run of all hospitality functions. Proven experience in relationship building at all levels, ability to communicate, analyze and manage financial matters related to technology such as budgeting, forecasting, procurement, negotiation, and contracting. Providing technical solutions, and project and change management , including efficiency and profitability initiatives to key decision-makers and stakeholders.
Hi, I’m
SHAKEEL AHMAD
Makkah,Kingdom of Saudi Arabia
Summary
Overview
22
years of professional experience
7
years of post-secondary education
1
Certification
Work History
Accor " Group of 4 Hotels FRSS Makkah, Makkah, Saudi Arabia
Group Assistant Director of IT
2023.05 - Current (1 year & 4 months)
Job overview
Accor, Group of 4 Hotels, 214 Suites, Opening 2010) -, Clock Royal Tower, A Fairmont Hotel (1650 Keys, Open 2011) -Makkah Swissotel (1487 Keys, Opening 2012) -Swissotel Al Maqam Makkah (1624 Keys, Opening 2016)
As a Group Assistant Director of IT, I oversee IT operations for Accor Group's four hotels in Makkah, managing the IT infrastructure, applications, systems, and network to optimize performance and meet business requirements with over 5000 rooms and a total employee count of 2000, I collaborate with cross-functional teams to implement innovative solutions and maintain a high standard of IT services.
Accor " FRSS Makkah ", Makkah, Saudi Arabia
Cluster Infrastructure Engineer IT
2021.04 - 2023.05 (2 years & 1 month)
Job overview
Accor " FRSS Makkah", Makkah, Saudi Arabia
Cluster Information Technology Manager
2019.10 - 2021.03 (1 year & 5 months)
Job overview
Raffles Makkah Palace, Makkah, Saudi Arabia
Systems Manager
2010.06 - 2010.10 (4 months)
Job overview
Raffles Dubai, Dubai, UAE
Senior System Analyst
2009.01 - 2010.06 (1 year & 5 months)
Job overview
Shangri-La Dubai, Dubai, UAE
Systems Analyst
2005.12 - 2008.03 (2 years & 3 months)
Job overview
Continental Products (Pvt.) Ltd; Pakistan, Peshawar, Pakistan
System Administrator
2001.10 - 2004.09 (2 years & 11 months)
Job overview
Education
Virtual University of Pakistan Islamabad,Pakistan
Master of Science from Information Technology
2008.03 - 2011.01 (2 years & 10 months)
University Overview
University of Peshawar University of Peshawar
Bachelor of Science from Computer Science
1999.01 - 2001.06 (2 years & 5 months)
University Overview
Board of Intermediate and Secondary Education Peshawar , Pakistan
Certificate of Higher Education from Pre-Engineering
1997.05 - 1999.06 (2 years & 1 month)
University Overview
Skills
- IT Infrastructure Management
- IT Strategy and Planning
- Project Management
- Team Leadership and Management
- IT Security
- Cloud Computing
- Vendor Management
- IT Budgeting and Cost Management
- IT Governance and Compliance
- Communication and Stakeholder Management
- Network Infrastructure
- Systems Administration
- Data Analytics
- Enterprise Storage
Additional Information
Additional Information
- Proud to accomplish the smooth migration of FRHI Network / Firewall to Accor Network for the shared data center of Fairmont, Raffles, Swissotel & Swissotel Al Maqam Hotels Makkah (5000 Keys).
- Bypassed the ISP Service Provider (DSP) and migrated to DIA Connection to ISP Mobily with a total saving of SR 500K annually with better service quality and increased Bandwidth.
- Successfully migrated from Accounting Application ACCPAC to The Cloud SUN-SYSTEM for Fairmont, Raffles, Swissotel & Swissotel Al Maqam Hotels Makkah. -
- Successfully migrated from Local Symantec Backup to The Cloud Barracuda IT Backup for Fairmont, Raffles, Swissotel & Swissotel Al Maqam Hotels Makkah.
- Successfully migrated the HSIA (Guest WIFI) from GuestTek Services to Airangel for Fairmont, Raffles, Swissotel & Swissotel Al Maqam Hotels Makkah, resulting in good cost savings.
- Migrated SPASOFT Application to Book4time Cloud Application. -Successfully migrated from on-premises File share Server to SharePoint
- Successfully migrated all domain users to OneDrive -Successfully carried out the data center move project in which our data center was moved from Raffles Makkah to Fairmont Makkah as a shared Data center between Fairmont, Raffles, Swissotel, and Swissotel Al Maqam. I was the main person put in charge of the project. I prepared the project plan documents, presented them to the Corporate for evaluation in a conference call, labeled the data center, and conducted pre-move tests and post-move verifications tests.
- To make our hotel PCI compliant, I worked with the corporate and the local vendor to carry out the tasks related to communication between our private network and servers in the vendor network across the Cisco ASA firewall. For wireless security, I was involved in the installation of Airtight WIPS devices.
- RSS Restaurant Smart solution, in the peak periods (Ramadan, Hajj & Local school vacation) we are dealing with more than 5000 guests almost at the same time in different Food & Beverage restaurants. To give them ease of access to the restaurant, to avoid queues and to avoid loss of revenue, to know the usage of the restaurant, to have better control on the meal plan and entailment of the guests per room per meal. By the implementation of this project, we have successfully overcome all the challenges faced by the F&B operations team or finance as well as enhanced our Guest satisfaction.
- Co-coordinating with different IT contractors during the setup and made sure that deadlines were respected, and implementation was according to the corporate standards.
- I have successfully upgraded the windows servers from Server 2003 to Server 2008 and from 2008 to 2012 and Server 2016.
- Successfully carried out NEOM Project
- Successfully carried out Alula Project
- I successfully migrated the Opera on-premises system to Opera Cloud for four properties.
Certification
Microsoft Certification ID: 6109641 MCSE 2016, MCSA 2016, MCP 2016, MCA 2003, MCSA 2003, MCSE 2003,
Cisco: CCNA, CCNP
Power BI
Project Managment
PCI
Cyber Security
Languages
English
Fluent
Urdu
Native
Arabic
Elementary
Interest & Hobbies
Interest & Hobbies
Cricket, Swimming, Watching Series, Jogging
References
References
"References available upon request."
Timeline
Group Assistant Director of IT
Accor " Group of 4 Hotels FRSS Makkah
2023.05 - Current (1 year & 4 months)
Cluster Infrastructure Engineer IT
Accor " FRSS Makkah "
2021.04 - 2023.05 (2 years & 1 month)
Cluster Information Technology Manager
Accor " FRSS Makkah"
2019.10 - 2021.03 (1 year & 5 months)
Systems Manager
Raffles Makkah Palace
2010.06 - 2010.10 (4 months)
Senior System Analyst
Raffles Dubai
2009.01 - 2010.06 (1 year & 5 months)
Virtual University of Pakistan
Master of Science from Information Technology
2008.03 - 2011.01 (2 years & 10 months)
Systems Analyst
Shangri-La Dubai
2005.12 - 2008.03 (2 years & 3 months)
System Administrator
Continental Products (Pvt.) Ltd; Pakistan
2001.10 - 2004.09 (2 years & 11 months)
University of Peshawar
Bachelor of Science from Computer Science
1999.01 - 2001.06 (2 years & 5 months)
Board of Intermediate and Secondary Education
Certificate of Higher Education from Pre-Engineering
1997.05 - 1999.06 (2 years & 1 month)
Microsoft Certification ID: 6109641 MCSE 2016, MCSA 2016, MCP 2016, MCA 2003, MCSA 2003, MCSE 2003,
Cisco: CCNA, CCNP
Power BI
Project Managment
PCI
Cyber Security
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