Shakeel Awan
Pinellas Park Fkorida
Summary
A Telecommunication professional with 16+ years of experience,
Specialized in Network Operations Center ( NOC ) operations, Digital transformation ,technology implementation., Multi-Vendor Managed Services, Front office Management , Network Change management, Reports Automation, Reduction of Operation Cost and improve operational efficiency using Automation & AI using big data analyses and logic.
Hand-on experience on O&M and implementation of SDH, DWDM, Optical fiber , Radio Access Network, RAN, Network Key performance indicator (KPI) analysis, Field Dispatching , Front Office Management including team management and Trouble Ticket and Work orders handling and Analysis.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT and Telecommunications Network Engineer
Cyberender LLC
01.2024 - Current
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
Transmission NOC Manager
Huawei Tech. Investment Saudi Arabia Co. Ltd
01.2023 - 12.2023
- Improved network uptime by effectively managing and resolving incidents within prescribed timeframes.
- Streamlined network operations by implementing efficient monitoring tools and processes.
- Enhanced network performance with proactive capacity planning and optimization strategies.
- Reduced resolution times for critical issues, prioritizing tasks and coordinating team efforts.
Manager, Network Operations Center (NOC)
Saudi Networkers Services Ltd
03.2011 - 12.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sr. NOC Engineer
GTL Vietnam Company Limited
09.2010 - 12.2010
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Enhanced system reliability by designing and implementing network configurations and upgrades.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
Wireless Technical Support Engineer
Huawei Technologies Co Ltd
06.2007 - 05.2009
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Science - BSc in Telecommunication Engineering
University of Engineering & Technology
Peshawar Pakistan12.2006
Skills
- Hardware Installation
- Technical Support
- Project Management
- Disaster Recovery Operations
- Change Management
- Network Operations
- Network Troubleshooting
- Network Device Monitoring
- LAN Switching Technologies
- Dashboard Creation
- Telecommunications Systems
- MPLS Routers
- Cost Estimation
Accomplishments
- Collaborated with HQ Automation Experts in the development of Logics and Used Cases.
- Supervised team of 60 staff members in Network Operations Center
- Supervised team of 40 staff members in Our Centralized Field Dispatching Center.
- Achieved 100% Localization of Front staff Staff through effectively arranging useful Trainings.
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [Date].
Affiliations
- Project Management Institute
- Association for Computing Machinery
- International Council of Nurses
Certification
- CCIE - Cisco Certified Internetwork Expert
- NCLP10 - Novell Certified Linux Professional 10
- Licensed [Job Title] - [Timeframe]
Languages
English
Native language
Timeline
IT and Telecommunications Network Engineer
Cyberender LLC
01.2024 - Current
Transmission NOC Manager
Huawei Tech. Investment Saudi Arabia Co. Ltd
01.2023 - 12.2023
Manager, Network Operations Center (NOC)
Saudi Networkers Services Ltd
03.2011 - 12.2022
Sr. NOC Engineer
GTL Vietnam Company Limited
09.2010 - 12.2010
Wireless Technical Support Engineer
Huawei Technologies Co Ltd
06.2007 - 05.2009
Bachelor of Science - BSc in Telecommunication Engineering
University of Engineering & Technology
Similar Profiles
Stacey MangumStacey Mangum
Store Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLCStore Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLC
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Amber GreenAmber Green
Police Officer at Pinellas Park Police DepartmentPolice Officer at Pinellas Park Police Department
Donna ShraderDonna Shrader
Mortgage Underwriter at Sage Home Loans CorporationMortgage Underwriter at Sage Home Loans Corporation