Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakil Ahmad

Technical Support
Riyadh

Summary

Seeking for challenging and fascinating job opportunity in the field of Information Technology in a well-established and growth-oriented Organization. Have guts to prove my caliber and can provide heat of enthusiasm to the organization. My experience and talents work in a highly motivating and creative environment and utilizing my full capabilities and innovative ideas along with individual responsibilities for mutual benefits.

Overview

14
14

Years of professional experience in Saudi Arabia

Work History

Technical Support Engineer

AlOthaim Markets Company
Riyadh
05.2013 - Current
  • Handling Hardware related problems and Maintenance of various Hardware and IT products. Assembling Desktop, Installation of OS, required Software’s and Drivers, Troubleshooting & repair of Desktops and Laptops.
  • Installation, configuration and troubleshooting of Network Printers.
  • Installation & Configuration of MS-Outlook along with Backup & Restore. Configuration, Installation & Troubleshooting of OPOS (Othaim Point of Sales System). Electronic Weight Scale and Price checker. Handling the In-house developed software (OPOS, BO, DSD, HR, JDA, Petty Cash).
  • Installation and Configuration of Macintosh (MAC OS) and configure office in mac, and also handle user related issue in mac OS.
  • Resolving Problems and troubleshoot as per Ticket raised by client side. Provide helpdesk support and resolve problems to the end users satisfaction.
  • Assist in monitoring all office PCs and networking devices such as hubs and network storage and attend to basic level support problems and troubleshooting to ensure all peripherals are working properly.
  • Managing and maintaining all installed operating systems, application software and ensure maximum availability and performance at all times
  • Maintain Desktop systems, PC, laptop, hardware, software and keep them updated and assist user in utilizing IT resources efficiently in accordance with high quality service standards required.
  • Knowledge in scrimping tool and making cable (straight, cross & other). Implementation & sharing hardware resource.

Hardware Engineer Cum Network Technician

Huda Computers
Malaz Riyadh
08.2008 - 12.2012
  • Handling Hardware related problems and Maintenance of various Hardware and IT
    products. Assembling Desktop, Installation of OS, required Software and Drivers,
    Troubleshooting & repair of Desktops and Laptops.
  • Installation And Configuration Windows Operating System windows XP, windows 7,windows Vista, Windows 8, Windows 10, and Handle User related issue.
  • Installation and Configuration of Macintosh (MAC OS) and configure office in mac, and also handle user related issue in mac OS.
  • Maintaining all problems detected desktop and laptop like- slow/ heating/ hung etc.
  • Knowledge in scrimping tool and making cable (straight, cross & other). Implementation & sharing hardware resource.
  • Capable to diagnostic tools to troubleshooting problems associated with network connectivity, and workstation hardware/software.
  • Responsible for providing installation, configuration, upgrading and troubleshooting of operating system, windows hardware and software’s at user End level as per requirement.

Desktop Support Technician

ACE Systems, Mumbai
Mumbai
02.2006 - 07.2008
  • Monitoring installation and configuration components to upgrade existing system as well as making necessary modification or changes and running tests or design specification.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk. Diagnosis of desktop, application, networking and infrastructure issue.
  • Responsible for any asset (hardware – software) given to the user and record it in the inventory items with configuration ID which is linked to the user’s employment ID.
  • Responsible for implementing technical support activities to all departments by monitoring and maintaining computer systems including troubleshooting computer hardware, software, network connectivity and peripherals in addition configuring, installing, maintaining and repairing the same.

IT Support Engineer

NIHAN Computers & Service Providers, Mumbai
Mubai
02.2005 - 02.2006
  • Handled Hardware related problems and Maintenance of various IT Hardware peripherals. Also provided onsite support for clients.
  • Installation And Configuration Windows Operating System windows XP, windows 7,windows Vista, , and Handle User related issue.
  • Manage and responsible for user related issue, like window issue, USB printer & Network Printer issue, Office issue, outlook issue Archive .PST files backup & restore, application issue.
  • Resolving Problems and troubleshoot as per Ticket raised by client side.

Education

Bachelor of Arts -

D.D.U University
Gorakhpur
07.2001 - 05.2004

High School Diploma -

U. P. Board
Deoria
07.1998 - 05.1999

Skills

Hardware and software installation & Network Support

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Timeline

Technical Support Engineer

AlOthaim Markets Company
05.2013 - Current

Hardware Engineer Cum Network Technician

Huda Computers
08.2008 - 12.2012

Desktop Support Technician

ACE Systems, Mumbai
02.2006 - 07.2008

IT Support Engineer

NIHAN Computers & Service Providers, Mumbai
02.2005 - 02.2006

Bachelor of Arts -

D.D.U University
07.2001 - 05.2004

High School Diploma -

U. P. Board
07.1998 - 05.1999

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Shakil AhmadTechnical Support