Strong leader and problem-solver dedicated to efficient practice and effective operations with an adaptive and flexible style. Uses decision-making skills and sound judgment to positively impact department success and achieve professional requirements.
Skilled in working under pressure and in often time-critical situations in often challenging professional environments.
Collaborative professional with dedication to partnering with co-workers to promote an engaged, empowering and positive work culture. Experience and skills in building and maintaining relationships with diverse range of stakeholders in dynamic settings.
Organised and dependable professional successful at managing multiple priorities with a positive, flexible attitude. Willingness to take on added responsibilities to meet goals.
Overview
19
19
years of professional experience
Work History
OPS3 AOD Management Officer
North East Community Corrections
01.2021 - Current
Primary responsibilities: Electronic breath testing of offenders and bailees for alcohol levels; obtaining urine samples in compliance with Standard Operating Procedure 8b; and any other viable drug and/or alcohol testing methods necessary
Act as consultant to Case Managers on saliva, urine and breath testing matters including direct liaison with testing authorities; Accurately record information and data utilising JIS software; and provide concise and clear written reports
Communicate, both verbally and in writing, effectively with a wide range of people and providing high quality service delivery. This includes multi-faceted report writing for use in various legal proceedings.
Operate effectively with scheduled workloads and to undertake multiple prescribed testing procedures with limited supervision and frequently under pressure of time
Deliver training to groups of staff on processes and procedures relevant to urine and breath testing and in other testing methods where required
Work sensitively with individual offenders and bailees, including those from diverse cultural backgrounds and with a range of disabilities
Constructively manage conflict, aggression and non-cooperation from individuals or groups of offenders and bailees
Assist Community Corrections Officers with undertaking non-compliance action upon receipt of positive test results. Creation and archival of AOD test request forms. Attendance at Court and liaison with the Department of Public Prosecutions and Police Prosecutors to testify on chain of evidence and other testing processes and procedures when results are contested. Exercise authority in a fair, humane and tactful manner inline with DCS policy. Responsible for early notification and reporting of workplace hazards, incidents and injuries. Participate in the review and modification of relevant Standard Operating Procedures;
Developed and maintained positive relationships with clients and multiple stakeholders across various Government departments.
OPS3 Home Detention Case Manager
North East Community Corrections
08.2023 - 03.2024
Monitoring of Home Detention offenders on the Chronos tracking system
Writing Affidavits for Home Detention reports/breaches
Submitting file breaches and reports to SAPOL and the Courts
Writing Addendum Affidavits and submitting them to SAPOL
Writing and emailing of compliance reports to courts
Induction/Termination of offenders case files
Case noting relevant to offenders current tiers on the Justice Information system
Booking/conducting welfare and drug testing checks with the ICU unit
Fitting/Removal of Home Detention electronics
Transferring of Bail Home Detention correspondence
Drug and Alcohol booking and testing
Taking appropriate action for results
Clearing case managers answering machines, responding appropriately
Scheduling and suspending passes on the Chronos tracking system
Completing service standards on the Justice information system
Updating offender details on Chronos tracking software
Face to face contact/supervision with offenders
Filing and keeping spreadsheets, diaries and documents up to date.
Custodial/Advanced CO3 Correctional Officer
Cadell Training Centre/ Pt Lincoln Prison
04.2005 - 01.2021
Primary responsibilities: Ongoing case management maintaining up to date records of client and operation involvement
Communicating and liaising with Health Staff, support services, social workers, Aboriginal Liaison Officers, Case management coordinators, and all other stakeholders to maintain, coordinate and monitor individual client needs
Report writing and preparation of legal documents, incident / injury reports
Supervising clients performing work duties and ensuring WH&S practices are followed at all times
Observation of all types of behaviour and responding accordingly
Counselling prisoners and staff through difficult situations
Maintaining a safe, secure work environment for both prisoners and staff
Following strict Restraint policy on prisoners for the safety and welfare of staff and other clients
Training new staff in control room duties
Assisting new staff in daily operations and running of the jail in all areas and positions in the prison on a CO2/CO3 level
Undertaking administrative procedures utilising company software, and office applications
Following appropriate security procedures whilst complying with the prisoner’s security ratings
Managing prisoners with mental health issues and ensuring the proper action is taken in often challenging circumstances, ensuring safety for staff and prisoners
Undertaking new prisoner inductions and prisoner escorts to court appearances adhering to strict procedural guidelines
Conduct screening procedures and recording relevant information in to the client profile using the Justice Information System (J.I.S)
Assist SAPHS staff in the administration of medication to prisoners; ensuring Medical staff safety whilst observing prisoners for signs of drug diversion
Use of the client data base to undertake data management while adhering to privacy policy
Obtaining, reporting appropriately and acting on intelligence received
Diffusing volatile/high risk situations with an emphasis on safety.
Education
Provide an Emergency First Aid Response in an Education and Care Setting (HLTAID004) -
Department of Correctional Services, SA
01.2019
Safe Environments For Children And Young People -
Department For Child Protection, SA
2019
Supervision in Prison (SIPS) -
Department for Correctional Services (DCS)
01.2017
Certificate IV in Custodial Practices -
Department of Correctional Services, SA
01.2014
Certificate III in Custodial Practices -
Department for Correctional Services (DCS)
01.2006
Technical Training in Laser Printers and IT Devices -
Sharp HQ
01.2004
Certificate III in Motorcycle & Marine Mechanics -
TAFE SA
Tonsley, SA
2003
Skills
- High level communication skills, both verbal and written in the forms of report writing and statement provision, with the ability to adapt my approach, style and format to deal with different requirements, with people in different positions and from a variety of backgrounds
- Extensive experience working with people - sometimes with behavioural or compliance issues - with an ability to build fast rapport to support a working relationship, and exercise authority in a fair, humane and tactful manner when required
- Strong attention to detail with regards to accurate recording of data, communications and all other information across various systems and paper files
- Positive, enthusiastic and self-motivated, with the ability and willingness to assist and motivate others
- High level organisational and time/resource management skills
- Commitment to professionalism, organisational values, high standards and constructive goal orientation
- Highly capable of working efficiently, both in a diverse team environment, and independently
- Excellent ability to prioritise and deliver work under stressful situations and within tight deadlines as required with a Case Management focus
- Capacity to build rapport and constructive, professional working relationships across different agencies including varying Government Departments
- Time critical and efficient decision-making with consideration of department requirements and stakeholder needs
- Customer Service Management through variously administered Case Management formats
Professional Development
COVID-19 Stopping the Spread - DCS
White Ribbon - DCS
WHS for Workers – DCS
Manual Tasks / Safe Handling - DCS
Aboriginal Cultural Awareness - DCS
Information Sharing Guidelines – DCS
Records and Information Sharing Guidelines (2021) - DCS
SA Public Sector Code of Ethics Awareness 2019
Case Management Training – DCS
Accident/Incident Reporting Hazard Incident Report System - DCS
First Aid - SENIOR FIRST AID - DCS
Use of Restraints - DCS
Dealing with Aggression - DCS
Fire Warden - DCS
Suicide or self-harm - DCS
OH&S - SOP 020 Emergency Procedures - DCS
Safe Environments for Children and Young People - DCP
Admits/Transfers Training - DCS
Visits Procedures - DCS
Medication Procedures - DCS
Communicable Diseases (2022) - DCS
Risk Assessment & Management - DCS
Ethics Training- DCS
Anti-Bullying training - DCS
Cross Cultural Awareness- DCS
Report Writing - DCS
Suicide Awareness - DCS
References
Aida Blake - Team Supervisor, 8282 7020, Aida.Blake@sa.gov.au
Tiffany Lindo - Supervisor of Operations, 0488577556, Tiffany.Lindo@sa.gov.au
Miriam Chapman - Area Manager, 8406 3850, Miriam.Chapman@sa.gov.au
Timeline
OPS3 Home Detention Case Manager
North East Community Corrections
08.2023 - 03.2024
OPS3 AOD Management Officer
North East Community Corrections
01.2021 - Current
Custodial/Advanced CO3 Correctional Officer
Cadell Training Centre/ Pt Lincoln Prison
04.2005 - 01.2021
Provide an Emergency First Aid Response in an Education and Care Setting (HLTAID004) -
Department of Correctional Services, SA
Safe Environments For Children And Young People -
Department For Child Protection, SA
Supervision in Prison (SIPS) -
Department for Correctional Services (DCS)
Certificate IV in Custodial Practices -
Department of Correctional Services, SA
Certificate III in Custodial Practices -
Department for Correctional Services (DCS)
Technical Training in Laser Printers and IT Devices -
Sharp HQ
Certificate III in Motorcycle & Marine Mechanics -
TAFE SA
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