Summary

Overview

Work history

Education

Skills

LANGUAGES

Timeline

SHYMAA MAMDOUH HAFEZ

Riyadh

Summary

Accomplished professional with extensive expertise in Saudi real estate sales, HR outsourcing, and talent acquisition. Proficient in property consulting, market analysis, and client relationship management within the KSA market. Skilled in establishing HR departments, policy formulation, and managing multiple companies, with a strong focus on end-to-end recruitment processes and HR operations. Expert in navigating Saudi government platforms and compliance with labor laws across Saudi Arabia, Qatar, and Egypt, complemented by advanced data analysis skills using Microsoft Office Suite.

Overview

years of professional experience

Work history

Real Estate Consultant

Bayut KSA

Riyadh

2025.08 - Current

Provided property consultation and market insights to high-net-worth clients in Saudi real estate market.
Utilised CRM Propforce tools for managing leads and building client relationships.
Assisted clients in navigating contract transparency and compliance with Saudi law and regulations.
Developed marketing strategies to highlight property features and attract potential buyers.
Facilitated transactions through preparation of legal documents required for closing deals.
Handled administrative tasks such as answering calls and emails to improve customer service delivery.
Conducted property viewings for potential buyers to support sales.
Performed mortgage analyses of real estate deals to ensure profitability.

Sales consultant

El Megharbel Developments

cairo, egypt

2024.04 - 2025.06

Assisted clients in evaluating mortgage options to secure optimal financing terms.
Presented purchase offers to sellers to facilitate negotiation and acceptance.
Provided property advice to enhance customer satisfaction.
Managed administrative tasks including responding to calls and emails to enhance customer service delivery.
Utilised CRM software to support efficient customer relationship management.
Contributed to increased lead generation through effective CRM strategies.
Completed assigned tasks accurately and efficiently to meet targets.
Followed up on leads to convert them into successful sales deals.

HR Generalist

Rawafei Al-Ahlam for Travel & Tourism Saudi compan

cairo, egypt

2023.01 - 2024.02

Supported cross-border HR operations and assisted in managing recruitment processes for Egyptian and Saudi branches.
Implemented HR policies in collaboration with department heads to streamline operations.
Facilitated induction programmes to enhance onboarding experience.
Coordinated with payroll for accurate salary processing.
Monitored staff turnover trends and contributed to developing retention strategies.
Participated in recruitment drives to help secure quality candidates.
Conducted exit interviews to gather feedback for improving retention.
Utilised Saudi government portals for contract documentation and employee transfers.
Automated communication and scheduling tasks using Microsoft Outlook and maintained employee databases.
Advised line managers on performance management to uphold productivity levels.
Contributed to developing an inclusive onboarding programme for new hires.

Senior HR Manager & Team Lead

Dream Catcher for Network

2020.01 - 2022.12

Supported HR department by supervising team of HR specialists and assisting with complex employee relations.
Facilitated end-to-end hiring processes, payroll management, final settlements, and performance tracking.
Assisted in managing payroll tracking, HR budgets, and executing final settlements using Microsoft Excel.
Coordinated with other departments to support alignment of HR strategy with business objectives.
Contributed to organisational structure development through implementation of effective HR policies.
Aided in full recruitment lifecycle, including job adverts, applicant vetting, and new employee onboarding.
Updated managers and employees on various aspects of employment relations related to performance, attendance, and discipline.
Delivered reliable service through administration planning, coordination, and evaluation of HR functions.
Led a 15-person HR team, exemplifying leadership to sustain department productivity.

HR Manager (Outsourcing Specialist)

ELITE Qatar for Projects

2017.01 - 2019.11

Headed the HR operations ensuring strict compliance with Qatari Labor Law for the company and its partners.
Managed the entire overseas employment lifecycle from A to Z: Handled global hiring processes, formulated tailored Job Offers, drafted comprehensive International Employment Contracts, and monitored candidates before arrival.
Collaborated closely with PROs (Public Relations Officers) and GROs (Government Relations Officers) to streamline visa processing, work permits, medical checks, and residency IDs (QID).
Successfully established, structured, and built the HR departments from scratch for 10 client companies under the outsourcing service model.
Digitized HR processes by implementing platforms such as Jisr, Bayzat, and Bitrix24 for automated attendance, contract management, and payroll.

Administrative assistant

Al-Nour (Trading & Distribution Company)

Tanta, egypt

2014.01 - 2016.06

Assisted with timely responses to emails, letters, and phone calls.
Supported external communication efforts to ensure clarity and professionalism.
Helped maintain smooth workflow through effective use of Microsoft Office Suite.
Contributed to office efficiency by managing daily administrative tasks.
Delivered excellent customer service to enhance client satisfaction.
Prioritised tasks for completion of projects on schedule.
Coordinated meetings and events to ensure professional execution.
Produced monthly reports using Excel to aid in business analysis.
Organised documentation and creative materials for publication preparation.