S M Haris Shah
IT Operations & Digital Transformation Specialist
KAEC, Jeddah
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
3
3
Certifications
4
4
Languages
Work History
IT Operations & Digital Transformation Specialist
National Automotive & Vehicle Academy
07.2024 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data..
- Facilitated workshops for professional development of junior staff members.
- Improved team collaboration by initiating regular strategy meetings.
- Increased efficiency by automating routine tasks with software solutions.
- Developed training materials to enhance staff proficiency and productivity.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
IT Technical Operations Lead
TUV Rheinland
01.2023 - 07.2024
- Boosted overall network efficiency by conducting routine evaluations and recommending necessary upgrades or modifications based on findings.
- Implemented effective change management processes to facilitate seamless integration of new technologies into existing systems.
- Liaised closely with stakeholders from various departments to gather feedback about their experiences using company-wide technology solutions, leading to the identification of areas for improvement and potential action plans.
- Contributed significantly to cost reduction efforts within the IT department by identifying opportunities for streamlining existing processes and adopting more efficient technologies where feasible.
- Optimized system performance through proactive monitoring, troubleshooting, and maintenance of hardware and software components.
- Improved IT infrastructure by implementing efficient technical operations strategies and streamlining processes.
- Facilitated knowledge transfer sessions among team members to share best practices in maintaining optimal system performance levels while minimizing potential risks.
- Developed comprehensive documentation to provide clear instructions for various procedures within the IT department as well as training materials for end-users on new software implementations or updates.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
IT Support Specialist
JADDARAH Workforce Service Company
09.2021 - 09.2022
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
IT Technical Support Intern
Jaddarah Workforce Services Company
03.2021 - 08.2021
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Performed regular data backups to ensure information security and minimize potential risks from data loss incidents.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
IT Intern
TRG
09.2020 - 01.2021
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Assisted in network infrastructure upgrades and expansions, supporting growing business requirements and improving system performance.
Education
Certificate of Technical Studies - Information Technology
Comptia A+ Certification - Pearson
Online 04.2001 -
Bachelor of Science - Computer Science
Hazara University Mansehra
Mansehra, Pakistan 04.2001 -
Skills
Customer relations
Accomplishments
- Collaborated with team of 7 in the development of TFND Project.
- Documented and resolved Academy network infrastructure which led to streamline all the network issues.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified Comptia A+, Pearson - Lifetime
Timeline
Certified Comptia A+, Pearson - Lifetime
01-2025
IT Operations & Digital Transformation Specialist
National Automotive & Vehicle Academy
07.2024 - Current
IT Technical Operations Lead
TUV Rheinland
01.2023 - 07.2024
Cloud Computing - Coursera
06-2022
Web Applications Development
03-2022
IT Support Specialist
JADDARAH Workforce Service Company
09.2021 - 09.2022
IT Technical Support Intern
Jaddarah Workforce Services Company
03.2021 - 08.2021
IT Intern
TRG
09.2020 - 01.2021
Certificate of Technical Studies - Information Technology
Comptia A+ Certification - Pearson
04.2001 -
Bachelor of Science - Computer Science
Hazara University Mansehra
04.2001 -
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