SUJITH P K
Al Khobar,Saudi Arabia
Summary
Results-driven expert in power electronics systems with a strong background in installation, testing, and commissioning. Proficient in diagnosing complex issues and delivering outstanding customer service to maintain reliable operations. Demonstrated leadership in guiding technical teams to enhance system performance and achieve optimal client outcomes.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Senior Service Engineer
Eram Power Electronics Company
Dammam, Saudi Arabia
2021.09 - 2026.02
- Lead technical support & service team, providing strategic direction and hands-on leadership for onsite, remote and 24/7 on-call support of mission-critical power systems.
- Act as primary technical escalation authority for complex faults, performance degradation and critical incidents across multiple sites and key accounts.
- Perform lead start-up, testing, commissioning, troubleshooting, maintenance and installation of power-electronics products including UPS, industrial battery chargers, solar inverters, frequency converters and CVCF systems at client sites across Middle East.
- Plan, coordinate and lead installation, FAT, commissioning, SAT and handover for large-scale projects and shutdowns, including execution of 5,000 AMP industrial battery charger systems and 500 kVA UPS systems for critical applications.
- Manage preventive and corrective maintenance programs and execute advanced troubleshooting for critical power infrastructure to ensure maximum uptime and reliability.
- Manage onsite repair and component-level servicing for power-electronics equipment — IGBT inverter modules, SMPS power stacks, control PCBs and SCR-based industrial battery chargers.
- Deliver remote and onsite hotline (24/7) support, guiding client teams through fault diagnostics, system resets, performance tuning and emergency restorations to minimize MTTR.
- Perform root cause analysis (RCA) at component and system level; produce technical RCA reports and implement corrective & preventive actions to eliminate recurrence.
- Analyze alarms, event logs, waveform captures and test data to identify performance issues and recommend firmware, configuration or hardware improvements.
- Provide technical leadership during FAT & SAT, coordinating test plans, acceptance criteria and corrective actions with clients, consultants and internal R&D/engineering teams.
- Coordinate tasks and communicate effectively with multidisciplinary teams to ensure smooth, efficient testing, commissioning and service delivery.
- Support and lead onsite teams during complex breakdowns — provide real-time troubleshooting guidance, hands-on interventions and written fault procedures to achieve first-time fixes.
- Offer structured technical mentorship and training to junior engineers and site technicians on troubleshooting methodologies, safety practices, commissioning procedures and client engagement.
- Delivered comprehensive technical assessments during project planning, encompassing scope validation, risk evaluations and resource allocation to support successful project execution.
- Executed preparation of detailed technical documentation, encompassing commissioning reports, method statements, and handover dossiers, utilizing industry-standard practices to confirm compliance and support knowledge transfer..
- Coordinate closely with R&D and product design to escalate field issues, validate fixes, and close feedback loops that improve product robustness and serviceability.
- Assisted in driving improvement initiatives for service organization.
Implemented checklists and standard operating procedures to support team efficiency.
Contributed to development of searchable knowledge base to aid in reducing mean time to resolution and improving first-time-fix rates. - Manage spares strategy and field calibration program to ensure readiness for rapid response to planned outages and emergency incidents.
- Ensure strict adherence to HSE policies and champion safety-first culture during all field activities and client interactions.
- Build and maintain strong client relationships at high-profile accounts (e.g., Saudi Aramco, SABIC, Marafiq, Saudi Electricity Company, SWCC), representing company in technical reviews and executive stakeholder meetings.
- Demonstrate strong problem-solving, decision-making and leadership under pressure, with ability to run technical or service departments and manage multiple high-priority sites simultaneously.
- Continuously update technical knowledge and adopt new industry technologies, standards and best practices to improve field performance and service offerings
- Managed technical support for power electronics systems, ensuring optimal performance and reliability.
- Trained and mentored junior engineers on troubleshooting techniques and best practices in service delivery.
- Developed and implemented process improvements to enhance service efficiency and customer satisfaction.
- Collaborated with cross-functional teams to resolve complex technical issues and improve product quality.
- Conducted regular maintenance checks and inspections on equipment, minimizing downtime and operational disruptions.
- Provided expert guidance on installation procedures, ensuring compliance with safety standards and regulations.
- Documented service procedures and technical specifications, creating a comprehensive knowledge base for future reference.
- Optimized workflow processes by continuously reviewing and updating standard operating procedures.
- Provided technical support to team members, enhancing overall productivity.
- Maintained a safe working environment through strict adherence to health and safety regulations.
- Developed innovative solutions for complex technical issues.
- Led training sessions for junior engineers, fostering professional development.
- Adapted swiftly in high-pressure situations, managing multiple tasks concurrently.
- Conducted regular maintenance checks for optimal equipment performance.
- Increased customer satisfaction with prompt and efficient service delivery.
- Managed critical repairs under tight deadlines, ensuring minimal downtime.
- Delivered high-quality services to major clients, strengthening business relationships.
Testing Engineer
ERAM MAGNAFLUX SYSTEMS PVT.LTD
Pune, India
2019.08 - 2021.08
- Test battery chargers, CVCF, and frequency converters to ensure optimal performance and reliability.
- Conducted thorough checks of power wiring and control wiring to identify potential discrepancies.
- Conducted AC and DC regulation for UPS systems to ensure optimal performance and reliability.
- Conduct load tests on UPS SFC and battery charger systems to ensure optimal performance and reliability.
- Analysed data and assessed test results to ensure accuracy and reliability of reports.
- Ensure accuracy in testing results and fulfil client requirements through effective communication.
- Conducted fat tests across all systems with customer involvement to ensure quality and compliance.
- Collaborated with R&D team to rigorously test various newly developed equipment and PCBs.
- Collaborated with cross-functional teams to identify and resolve defects in a timely manner.
- Analysed test results to provide actionable insights for continuous improvement of product quality.
- Participated in design reviews to assess testability and provide feedback on product specifications.
- Documented testing processes and maintained accurate records to ensure traceability and accountability.
- Identified potential issues, leading to prompt bug resolution.
- Improved overall product quality through regular and thorough testing procedures.
Education
Bachelor Of Technology - Electrical & Electronics Engineering
University of Calicut
India 2014.01 - 2018.01
Plus-Two - Science
Government higher secondary school
Tholanur, Kerala, India 2012.01 - 2014.01
Secondary School Leveling Certificate - SSLC
Government Higher Secondary School
Tholanur, Kerala, India 2012.01 - 2012.01
Skills
- Technical communication proficiency
- Technical leadership
- Advanced troubleshooting
- Client relationship management
- Continuous improvement
- AC/DC power systems
- Energy storage technologies
- Technical support hotline
- Site testing and commissioning
- Project management
- Documentation expertise
- May 2025 – MEW Kuwait MEW Testing and Commissioning Team Lead Testing and commissioning of 5000 Amp and 1000 Amp Parallel Redundant Battery Charger, Successfully Conducted SAT
- January 2022 – Dammam Saudi Arabia L&T – DEWA (Dubai Electricity and Water Authority) Testing and FAT Team Lead Testing of 450 Amp & 350 Amp Parallel Redundant Battery Charger, Conducting FAT (Factory Acceptance Test) with technical Team from DEWA
- December 2021 – Jubail Saudi Arabia CNTCC – SABIC Testing and Commissioning Team Lead Testing and commissioning of 320 KVA Parallel Redundant UPS, Installation Supervision and testing and commissioning of 3100 Ah Battery Bank
- October 2020 – Pune INDIA LIVELINE INDIA Testing Team Lead Testing of 3x120 KVA Parallel Redundant UPS, AC & DC Load tests
- October 2020 – Pune INDIA HAL INDIA Testing Team Lead Testing of 150 KVA 3PH Frequency Converter, Load test
- Currently Working Project (From 2025 January) MEW KUWAIT Technical team lead, Technical support and testing of 5000 Amp Parallel Redundant Battery Charger
Websites
LANGUAGES
English Fluent
Fluent
Hindi Fluent
Fluent
Malayalam Mother Tongue
Native
Tamil Fluent
Fluent
Arabic Basic
Intermediate
Marathi
Elementary
ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITIES
- Participation in Robotic Championship ROBO-ZEST-15, Robo Species Technologies, In A Kerala, India (2 Days).
- Third Place in Seminar Paper Presentation Conducted by FUERZA Association of EEE
- Participated in two days’ workshop on PLC-SCADA, Robotics and Ethical Hacking, shooting
TRAININGS, PROJECT SEMINARS
- EWICON (Electrostatic Wind Energy Converter)
- IOT Based Transformer Monitoring and Controlling System
- RFID Technology for Smart Vehicle Control
- Operation & Maintenance (SMPS, Battery Charger / Rectifier)
- Sinagate Series Theory, Operation & Maintenance (Industrial Grade UPS)
- Digigate Series Theory, Operation & Maintenance (Commercial Grade UPS)
- VFD Basic Training
- Cyclegate Series Theory, Operation & Maintenance (Frequency Converters)
- Arraygate Series Theory, Operation & Maintenance (Solar Controllers & Panels)
- Internship Training @ Idamalayar Power Station, Kerala
- Internship Training @ TELK, Angamaly, Kerala.