SULTAN BIN SHEBAR
Riyadh,Saudi Arabia
Summary
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Driven to foster organisational growth, bringing together strategic planning and leadership development. Proven ability to analyse complex issues and implement tailored solutions. Committed to transforming workplace cultures and enhancing team performance.
Overview
15
15
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification
Work history
HR Planning & Development Senior Specialist
National Water Company (NWC)
Riyadh, Riyadh Region
07.2025 - 01.2026
- Developed and implemented strategic HR initiatives to enhance employee engagement and retention.
- Collaborated with leadership to align workforce planning with organisational goals and priorities.
- Managed performance appraisal processes, guiding managers to provide constructive feedback and support employee growth.
- Coordinated with department managers for successful succession planning efforts.
- Supported restructuring initiatives to improve workflow and communication.
- Aligned job descriptions with the approved organizational structure.
- Improved clarity of roles and reporting relationships across departments.
- Implemented employee engagement strategies, increasing morale and job satisfaction.
- Collaborated with leadership team to develop and implement organisational change initiatives (Change Ambassador for Workplace Environment).
- Conducted workforce planning and benchmarking to meet company needs.
- Analyzed performance metrics, identified areas for improvement.
- Drove culture change through implementation of new policies and procedures.
Employee Service Specialist
National Water Company (NWC)
Riyadh, Riyadh Region
10.2020 - 07.2025
- Managed employee inquiries and resolved issues promptly to maintain positive workplace relations.
- Supported performance appraisal processes to assist management in effective employee evaluations.
- Managed service requests for improved system efficiency.
- Assist managers to clarify and improve job design, career ladders, generic functions, positions qualifications and other aspects of organization structures
- Support the departments and organizational management in identifying skills and performance and Coordinate in identifying current and future manpower requirements and recommend long and short-term staffing
Making plan taking into consideration projected growth and comparison of various functions/departments - Organised and led workshops on workplace policies, fostering a culture of compliance and awareness.
- Assessed and improved employee engagement initiatives to enhance overall job satisfaction.
- Managed employee relations issues, defusing tense situations with proactive communication and high-level emotional intelligence.
Senior customer service representative
National Water Company (NWC)
11.2016 - 09.2020
- Implement and enforce the section’s policies and procedures while performing daily activities and processes
- Develop work schedules, assign and monitor tasks, implement productivity standards, and resolve operational problems
- Supervising implementation of the department’s operational plans and daily priorities to achieve operational goals
- Control the section’s expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions
- Prepare Operational efficiency reports
Customer Service Representative
National Water Company (NWC)
03.2011 - 10.2015
- Provide information about products and services, take orders, respond to customer complaints, and process returns
Education
Bachelor's Degree - Business Administration
King Faisal University
Diploma - Management Technology
Technical and Vocational Training Corporation
Skills
- Strategic partnering
- Job description creation
- Organisational development
- Human resources strategy
- Employee engagement
- Succession planning
- Workforce planning
- Performance Management
Certification
Society for Human Resource Management - SHRM
SHRM-ACHRM (Advanced Certificate in Human Resource Management)
SR:403471
June 2025
Timeline
HR Planning & Development Senior Specialist
National Water Company (NWC)
07.2025 - 01.2026
Employee Service Specialist
National Water Company (NWC)
10.2020 - 07.2025
Senior customer service representative
National Water Company (NWC)
11.2016 - 09.2020
Customer Service Representative
National Water Company (NWC)
03.2011 - 10.2015
Bachelor's Degree - Business Administration
King Faisal University
Diploma - Management Technology
Technical and Vocational Training Corporation