Syed Kashif Yousuf
IT Assistant Manager
Jeddah
Summary
Seeking a challenging career in support, implementation, and maintenance of an enterprise-wide IT Business System, which demands the display of my technical expertise and utilizing potential.
Overview
21
21
years of professional experience
46
46
years of post-secondary education
Work History
Assistant Manager Information Technology
Duroub Logistics
09.2021 - Current
- Heading Information Technology
- Responsibilities: Managing IT operations for Duroub Logistics in TMS WMS YMS
- Successfully setup IT infrastructure
- Successfully setup 2012 Active directory services setup on the VMWARE platform
- Directs technical personnel involved in the support of end-user hardware and software
- Maintain network performance by performing network monitoring and analysis, and performance tuning troubleshooting network problems & escalating problems to the vendor
- Management of vendor’s service SLA tracking and billing for end-user services
- Manage license management and key vendor relationship for desktop environment
- Achievements: Positively migrated Duroub users from the Sister concern network to a separate entity
- Successfully built IT operations network & infrastructure for Duroub logistics.
- managing sales and gross profit BI report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
Infrastructure & Network Support
SUNBULAH GROUP
07.2020 - 08.2021
- Supported 700-plus users in service desk environment
- Administrated 10-20 servers in distributed VWMare environment
- Managed software and hardware issues for end-users.
- Experienced in supporting routers, switches, wireless access points and network servers.
- Administration of network infrastructure across 21 site WAN
- Windows server 2007 administration
- Windows 10 setup and support
- Active directory group policy management
- Troubleshooting user support
- Configuring, Troubleshooting hardware, software, Networking
- Monitoring different running projects in the company.
Technical Support Engineer
Arabic computer system (KSA)
10.2016 - 06.2020
- Major clients: Al Rajhi Bank, Saudi Investment Bank
- Responsibilities: Installation configuration and support network equipment including Cisco routers, proxy servers, switches, WAN accelerators
- Network Support for ATMs and Branches
- System & Software support & troubleshooting
- Installation & troubleshooting of windows operating system
- Assembling & De-assembling of all type of Desktops, Including troubleshooting
- Maintaining software’s & installations of all hardware
- Installing S/W as per the requirement of customer
- Installation & Configuration (Software and Hardware)
- Repairing H/W components
- Troubleshooting of malfunctioning in the hardware of the computer, Printers, Internet, Proxy Setting, Servers issues, Notebook, etc.
System Support Engineer
K-Tech computer systems
04.2014 - 02.2016
- Responsibilities: Installation configuration and support network equipment including Cisco routers, proxy servers, switches, WAN accelerators Aruba access point installation and configuration
- Setup installation and maintenance of RF Handheld devices
- Zebra TC 51/52
- TC70 series
- Honeywell Dolphin CT40, CT50 CT6, CN80
- Maintenance and installation Zebra ZM400, ZM600 ZT400 Series Barcode Printers
- Honeywell PC42T Barcode Printer
- System & Software support & troubleshooting
- Installation & troubleshooting of windows operating system
- Assembling & De-assembling of all type of Desktops, Including troubleshooting
- Maintaining software & installations of all hardware
- Installing S/W as per the requirement of customer
- Installation & Configuration (Software and Hardware)
- I have been involved in Installation of LAN and Troubleshooting
- Troubleshooting of malfunctioning in the hardware of the computer, Printers, Internet, Proxy Setting, Servers issues, Notebook, etc
- Installation & troubleshooting of Windows XP, WIN7 & 10.
Client Support
Ambient Advertising
10.2008 - 03.2014
- Responsibilities: Diagnose hardware and software problems and replace defective components
- Perform data backups and disaster recovery operations
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
- Perform routine network start up and shutdown procedures and maintain control records
- Diagnose, troubleshoot, and solve printer related issues.
Client Support
Ocean Lubricants
09.2005 - 08.2008
- Responsibilities: Repairing hardware components of personal computers, laptops, and printers
- Installed, maintained, set up, and repaired different brand printers
- Assisted users with printer problems
- Visited end user to assist them to get the very best from their IP phones, printers, scanners, and imaging products by resolving technical issues
- Experience with Microsoft 2000 / 2003 Server, Active Directory, Exchange 2003
- Systems health checks, performance analysis, and other customer requested reports
- Provide Customers Support and technical issue resolution via phone and E-Mail.
Network Technician
A.R Trading Co.
04.2003 - 06.2005
- Responsibilities: Installation & configuration wireless point to point connectivity and GSM tower alignment
- Knowledge Installation & configuration for NETWORKING & cabling, other communication field
- Installation IP Camera’s
- Installation & termination fiber & Telephone Caballing
- Installation and termination Electric cable & other equipment.
Education
B.com - undefined
Karachi University
Intermediate (Science Pre-Medical) - undefined
Metric (Science) - undefined
Skills
FAST AND PROFICIENT IT: Word, Access, Excel, Internet search, emailundefined
Timeline
Assistant Manager Information Technology
Duroub Logistics
09.2021 - Current
Infrastructure & Network Support
SUNBULAH GROUP
07.2020 - 08.2021
Technical Support Engineer
Arabic computer system (KSA)
10.2016 - 06.2020
System Support Engineer
K-Tech computer systems
04.2014 - 02.2016
Client Support
Ambient Advertising
10.2008 - 03.2014
Client Support
Ocean Lubricants
09.2005 - 08.2008
Network Technician
A.R Trading Co.
04.2003 - 06.2005
B.com - undefined
Karachi University
Intermediate (Science Pre-Medical) - undefined
Metric (Science) - undefined
Personal Qualifications
- Hardware Maintenance, Lexmark Middle East, 2016
- B.com, Karachi University, 2004
- Intermediate (Science Pre-Medical), Intermediate Board Karachi, 1997
- Metric (Science), Karachi Board, 1994
Extra Qualifications
- Short Course for Computer Software & Hardware
- German Language course from Goethe Institute of Karachi
- HP APS – HP commercial Desktop, Workstation, and Notebook
- Training in HP Epson Printers, Lexmark and compo print 9070 and SP40 series
Religion
Islam
Iqama
Valid & Transferable
Personal Information
- Date of Birth: 04/01/1979
- Nationality: Pakistani
- Driving License: Yes
- Marital Status: Married
References
Shall be furnished upon request
Personal Qualifications
- Hardware Maintenance, Lexmark Middle East, 2016
- B.com, Karachi University, 2004
- Intermediate (Science Pre-Medical), Intermediate Board Karachi, 1997
- Metric (Science), Karachi Board, 1994
Extra Qualifications
- Short Course for Computer Software & Hardware
- German Language course from Goethe Institute of Karachi
- HP APS – HP commercial Desktop, Workstation, and Notebook
- Training in HP Epson Printers, Lexmark and compo print 9070 and SP40 series
Religion
Islam
Iqama
Valid & Transferable
Personal Information
- Date of Birth: 04/01/1979
- Nationality: Pakistani
- Driving License: Yes
- Marital Status: Married
References
Shall be furnished upon request
Similar Profiles
Rund QasemRund Qasem
PYP Kindergarten Teacher at Duroub AcademyPYP Kindergarten Teacher at Duroub Academy
Martin StewartMartin Stewart
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Lama MedherLama Medher
Internal Control Specialist at Napco NationalInternal Control Specialist at Napco National
Muhammad A. AlBaloushiMuhammad A. AlBaloushi
IT Manager at M M ARABAN COMPANY (JAPAN)IT Manager at M M ARABAN COMPANY (JAPAN)