Syed Omer Ahmed
Jeddah,Saudi Arabia
Summary
Reliable professional with motivational drive to excel as Hire Controller. Combines strong organisational skills with effective communication to manage equipment hire processes and client relations seamlessly. Committed to enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Hire Desk Executive
Byrne Investments Saudi Limited
Jeddah, Saudi Arabia
2024.08 - Current
- Organised transportation logistics for timely deliveries and collections of hired equipment.
- Coordinated delivery and collection of hired equipment, reducing downtime in projects.
- Conducted regular inspections of rental equipment for ensured safety and quality standards.
- Negotiated favourable contract terms with suppliers, maximising profits.
- Provided comprehensive product advice to customers, enhancing sales potential.
- Streamlined administrative tasks for improved office efficiency.
- Improved coordination efficiency by organising equipment hire schedules.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
Customer sales representative
Milestone Travels
lucknow, India
2023.06 - 2023.12
- Managed customer complaints, improving overall satisfaction.
- Processed orders quickly and accurately ensuring seamless checkout process.
- Offered personalised solutions based on each customer's unique needs.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded to telephone and in-person requests for information.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Bachelor of Commerce - Marketing
Allahabad State University
Allahabad,India 2020.05 - 2023.07
High School Diploma - Marketing
JSO School
Allahabad,India 2018.04 - 2019.05
Skills
- Hire scheduling
- Hire contract understanding
- Efficient dispatch coordination
- Contract review and analysis
- CRM systems use
- Asset tracking
- Self-Motivation and dependability
- Order processing
- Contract preparation
- Inventory control procedures
- Fleet management
- Resilience under pressure
- Time efficiency
Languages
English
Fluent
Arabic
Beginner
Urdu
Advanced
Affiliations
- Social Events
- Travelling
- Outdoor Sports
- Online Gaming
Timeline
Hire Desk Executive
Byrne Investments Saudi Limited
2024.08 - Current
Customer sales representative
Milestone Travels
2023.06 - 2023.12
Bachelor of Commerce - Marketing
Allahabad State University
2020.05 - 2023.07
High School Diploma - Marketing
JSO School
2018.04 - 2019.05