Tareq Almasri
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in technical support, software and hardware installations, and strategic planning. Demonstrates strong project management skills and excels in business relationship management, fostering effective business-IT partnerships. Adept at delivering digital and AI solutions, providing technical training to diverse clients, and enhancing communication through exceptional presentation skills. Committed to leveraging these competencies to drive innovation and efficiency in future roles.
Overview
1
1
Certification
15
15
years of professional experience
Work history
IT Solution Specialist Turmeca
Medtronic
Riyadh, Saudi Arabia
2022.03 - 2026.07
- Provide onsite and remote Site Infrastructure & Operations support across Medtronic locations, ensuring infrastructure readiness, service reliability, business continuity, and SLA compliance.
- Manage site infrastructure incidents and service requests, coordinate Smart Hands & Feet activities, and support conference room, network, and local IT infrastructure readiness.
- Support Campus Refresh and infrastructure modernization initiatives, including network refreshes, wireless access point replacements, switch upgrades, site assessments, and implementation planning.
- Contribute to Riyadh, Jeddah, Dubai, and warehouse infrastructure projects by coordinating with facilities, vendors, project teams, and local stakeholders to enable successful deployments.
- Act as a regional IT site owner and local point of contact, visiting supported sites, identifying infrastructure gaps, building stakeholder relationships, and supporting business functions directly onsite.
- Participate in regional IT project delivery, including SD-WAN deployments, Campus Refresh programs, warehouse projects, IT assessments, readiness reviews, and infrastructure improvement activities.
- Skilled in digital transformation, business-IT alignment, portfolio management, product innovtaion, and strategic technology delivery.
- Lead and support community and employee engagement activities, including Project 6 volunteer initiatives, Seen Foundation coordination, Social Wellness activities, and community outreach programs in Saudi Arabia.
IT Support Engineer
Medtronic
Riyadh
2017.04 - 2022.02
- Desktop support onsite.
- Application support ( Zoom, Teams, Office 2016).
- Laptop deployment.
- Tablet enrollment.
- Day-to-day support ( phone-chat-email ).
- Conducting New technology training.
- On-boarding training for the new hires.
- Installing and configuring computer hardware and software.
- Projects implementation ( software, hardware ).
- Video conference calls support.
- Help users complete business tasks by understanding business needs.
- Advise users how to use Medtronic services in the best way.
- Communicate with business leaders to deliver new apps and features.
- Preparing for big meetings with HR team and executive assistants.
- Unified communications support.
- Preparing RFQ to order hardware stuff from vendors.
Network Consultant
UNITEG
Riyadh
2016.08 - 2017.04
- Preparing low level network design.
- Network Consultation.
Datacom Engineer
Business Management Company (BMC)
Riyadh
2014.06 - 2016.08
- Network design and implementation.
- Complete number of (HP) projects implementation.
- Complete number of (CISCO) projects implementation.
- Complete number of (BLUE COAT SYSTEMS) projects .
- Complete number of (FORTINET) projects implementation.
Network Support
XITICO
Damascus
2012.12 - 2013.12
- Routers and switches Installation.
- Network configuration ( routing, switching, access points ).
- Software installation and troubleshooting.
- Hardware installation.
- End user support.
IT Technical Assistant
XITICO
Damascus
2011.07 - 2011.07
Education
IT Engineering - IT Engineering
Damascus University
Damascus, SyriaSkills
- Technical support
- Software and Hardware installations
- Presentation Skills
- Project Management Skills
- Communication skills
- Business Relationship Management Skills
- Strategic Planning &
- Business-IT Partnership
- Digital & AI Solutions
- Provide technical training to different clients
Certification
- Cisco “CCNA” ( Routing and Switching ).
- Cisco “CCNP” ( Routing and Switching ).
- Certificate of Cisco “CCNA” ( Wireless ).
- Certificate of Cisco “CCDA”.
- Certificate of Cisco “CCDP”.
- Cisco “Cisco Data Center Unified Computing Support Specialist.
- Certificate of HP “HP ASE” ( FlexNetwork Architect V2 ).
- Certificate of HP “HP ATP” ( FlexNetwork Solution V2 ).
- Certificate of HP “HP ATP” ( FlexNetwork Solution V3 ).
LANGUAGES
Arabic: Native language
English: C2 Master or proficient
Spanish: B2 Upper intermediate
ADDITIONAL INFORMATION
* Free Transferable Residency (Son of Saudi Citizen)
FUTURE PLANS
- PMP ( Studying ).
- MBA ( Next summer ).
Timeline
IT Solution Specialist Turmeca
Medtronic
2022.03 - 2026.07
IT Support Engineer
Medtronic
2017.04 - 2022.02
Network Consultant
UNITEG
2016.08 - 2017.04
Datacom Engineer
Business Management Company (BMC)
2014.06 - 2016.08
Network Support
XITICO
2012.12 - 2013.12
IT Technical Assistant
XITICO
2011.07 - 2011.07
IT Engineering - IT Engineering
Damascus University