Jira, MS Visio, Project and Visual Studio
Tariq Mourad
IT Projects Manager
Riyadh,Exit 11
Summary
Resourceful IT Project Manager and Senior Business Analyst with +9 years of expertise in organizing business operations, technical oversight and resource management to achieve smooth flow and project operations. Managing production team, identifying problems and providing targeted solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
IT Projects Manager
AXA/GIG Gulf Insurance Group
Riyadh
08.2020 - Current
- Managed projects from procurement to commission and meet deadlines along with performance measurement.
- Responsible for end to end delivery of Transferal and Digital Transformation solutions.
- Agile/Waterfall approach, CR Handling and initiate processes using different technologies Jira, CLM, BPMN, UML, HUB and remedy systems along with (UAT/Check Point/E2E testing/RTM)
- Collaborate with QA to develop test plans (Smoke/Regression/Sanity/Penetration/Performance Testing).
IT Business Analyst
DXC Technology
Riyadh
03.2019 - 08.2020
- Analyzed open orders, backlog, and project data to provide stakeholders with insights.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with +16 key business users to collect information on business processes and user requirements.
- Budget forecasting, prepare project plans, review deliverables across SDLC of project, secure Sign-Off and ensure agendas meet deadline.
Software Business Analyst
Nana Direct
Riyadh
05.2018 - 03.2019
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Performed gap analysis to identify areas of improvement by adding +16 features to cross functional apps.
- Being vital link between IT capacity and business objectives by supporting and ensuring smooth and successful of analytical, testing and deployment task of Nana Software Product’s Features.
- Work closely with frontend/backend developers and business intelligent to ensure proper technical processes implementation.
IT Business Analyst
Stingray Consultation {Zain + National Water Company} Projects
Riyadh
01.2015 - 02.2018
- Implementing Revenue Assurance variant tasks of (Trending, Validation, Reconciliations, Analysis, and Controls) and Re-rating Exercises by develop and revamping +180 Reports and KPIs.
- Translate business rules and criteria into technical and conceptual design going through all phases including (wireframes, prototyping, agile and waterfall methodologies).
- Develop and optimize Revenue Assurance Systems and performed new scripts (SQL and Shell Scripts) to catch every single call revenue.
IT Engineer
Texas Equipment
Riyadh
01.2013 - 06.2014
- Executed troubleshooting and server support in both in-person and remote situations.
- Perform Electronic diagnostic scanning for incoming vehicles up to 30 vehicles weekly.
- Code, (C#, VB) test and fix documents and installs modified and new programs including requested BRD.
- Works within specifications provided to meet programming assignment goals and objectives in timely and accurate manner.
Education
Bachelor of Engineering Technology - Informatics Engineering
University of Kalamoon
Syria 01.2008 - 02.2013
Skills
Business process re-engineering and Project planning
Enjoy handling Figures, Statistics, KPIs’, Trend analysis and do what ever it requires strategy
Disaster Recovery Methodologies
Working independently/collaboratively and pay attention to details on professional and timely manner
UML, BPMN, PL/SQL Scripting, C#, Java, Html, CSS, PHP, JSON, RPA UI Path
Accomplishments
- Presented with the "Best Revenue Assurance Team" Award in two years for spurring more than 12 millions SAR {ZAIN}
- Designed and launched the Transitional and Branding GIG Projects, resulting in successful program lead delivery
- Reduced IT department operating costs by 2.5 millions SAR
- Recognized as one of Top IT performers for three years in a row
- Successful completion of +15 Project on time and within the allocated budget.
Software
CLM, Postman, UI Path, Toad, Soap UI and Shell scripting
Timeline
IT Projects Manager
AXA/GIG Gulf Insurance Group
08.2020 - Current
IT Business Analyst
DXC Technology
03.2019 - 08.2020
Software Business Analyst
Nana Direct
05.2018 - 03.2019
IT Business Analyst
Stingray Consultation {Zain + National Water Company} Projects
01.2015 - 02.2018
IT Engineer
Texas Equipment
01.2013 - 06.2014
Bachelor of Engineering Technology - Informatics Engineering
University of Kalamoon
01.2008 - 02.2013