Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AccountManager
Thamer Alotaibi

Thamer Alotaibi

Change Specialist
Riyadh

Summary

Enthusiastic change socialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of change management and communications roles and responsibilities and training in change skills. Motivated to learn, grow and excel in transformation programs.

In Addition, i was a member in two projects concerning healthcare transformation, and i understand how the healthcare in saudi arabia is moving to a new journey to achieve 2030's vision.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level change manager position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
3
3
Languages

Work History

Change Specialist

Ministry of National Guard Development Program
Riyadh
10.2019 - Current
  • Used coordination and planning skills to achieve results according to schedule.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Collaborated with team members to achieve target results.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed team communications and information for meetings.

Senior Operator

Saudi Control Ltd.
Riyadh
11.2018 - 09.2019

Managing Traffic :

  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Provided on-the-job training to newly hired workers and team members.
  • Generated reports covering details about data, system operation and error monitoring.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Monitoring Riyadh Streets and solving daily roads congestion's
  • Coordinate with traffic police or Najm during accidents
  • report malefactions of traffic lights and coordinate with maintenance team .

Case Manager Specialist

Ministry of National Guard - Health Affairs
Riyadh
11.2012 - 05.2018
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service.

Translation Intern

Vinnell Arabia
Riyadh
11.2010 - 04.2012
  • Replicated flow, style and overall meaning of original texts.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
  • Repeated and restructured complex translations to optimize understanding.
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Played key role in international business efforts, working with sales and client groups to optimize collaboration.

Call Center Operator

Al Rajhi Bank
Riyadh
08.2009 - 09.2009

Summer training :

  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Education

Bachelor of Translation-English - Language Interpretation And Translation

King Saud University
Riyadh
01.2005 - 08.2010

Skills

    Change Management Oversight

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Accomplishments

  • Collaborated with team of four people in the Development of MNGHA Strategy and Roadmap Project .2020 for one year
  • Collaborated with team of 3 people in establishing and managing "Stakeholder Management" in 2021 for 6 Months
  • Collaborated with team of four people in the Development of MNGHA Service Delivery Model & ACO Deep Dive. 2021-2022 for 3 months
  • Achieved Projects Engagements performance by introducing Power BI for Directors reporting task.

Certification

Agile Change Agent "APMG"

Timeline

Innovations Management "Coursera"

02-2021

Agile Change Agent "APMG"

04-2020

Excellence Talent Square (ETS) "Excellence Learning"

11-2019

Change Specialist

Ministry of National Guard Development Program
10.2019 - Current

Senior Operator

Saudi Control Ltd.
11.2018 - 09.2019

Case Manager Specialist

Ministry of National Guard - Health Affairs
11.2012 - 05.2018

Combat Operations- 35H- "Vinnell Arabia"

12-2010

Translation Intern

Vinnell Arabia
11.2010 - 04.2012

International Computer Driver License "KSU"

04-2010

Call Center Operator

Al Rajhi Bank
08.2009 - 09.2009

Bachelor of Translation-English - Language Interpretation And Translation

King Saud University
01.2005 - 08.2010

Interpretation- 35H- "Vinnell Arabia"

Military Translation- 35H- "Vinnell Arabia"

Thamer AlotaibiChange Specialist