Ubaid Sheikh
Captain Waiter
Dammam
Summary
Accomplished Captain Waiter with a proven track record at Yamal Alteeb Sea Food Restaurant, adept in team management and food and beverage expertise. Enhanced dining experiences through efficient service delivery and resolution of guest complaints, boosting revenue during peak hours. Skilled in allergy awareness and foreign language proficiency, ensuring seamless integration of new hires and improved restaurant operations.
Overview
6
6
years of professional experience
Work History
Captain Waiter
Yamal Alteeb Sea Food Restaurant
Dammam, Eastern Province
01.2021 - Current
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Completed restaurant opening and closing functions that included POS report generation.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
Restaurant Waiter
Shangri La Hotel
07.2018 - 04.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
SSC - Science Education
Sufa Higher Secondary School
Multan 04.2001 -
Skills
Team Management
Basic accounting
Allergy awareness
Foreign language proficiency
Food and beverage expertise
Hygiene standards
Reservation handling
Menu knowledge
Languages
Urdu
Native language
Arabic
Intermediate
B1
English
Elementary
A2
Interests
History
Timeline
Captain Waiter
Yamal Alteeb Sea Food Restaurant
01.2021 - Current
Restaurant Waiter
Shangri La Hotel
07.2018 - 04.2020
SSC - Science Education
Sufa Higher Secondary School
04.2001 -
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