UMAIR SAFEER
Riyadh ksa,Saudi Arabia
Summary
Accomplished Restaurant Operations Manager experienced in optimising operational efficiencies and maintaining compliance with service standards. Enhanced vendor relationships and managed P&L accountability, contributing to cost control and high food hygiene standards. Focused on delivering effective staff training and development, alongside advancing brand promotion within the hospitality industry.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work history
Restaurant Manager
INDIAN SEASON COMPANY FOR MEAL
Riyadh, Riyadh Region
2022.11 - Current
- Managed daily operations for smooth restaurant functioning.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Trained new team members, enhanced service quality.
- Coordinated events and parties to increase restaurant revenue.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Restaurant Manager
INDIAN SUMMER RESTAURANT KSA
Riyadh, Riyadh Region
2018.10 - 2024.10
- Managed daily operations for smooth restaurant functioning.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Trained new team members on service protocols and customer engagement techniques.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Implemented new menus, improved dining experience.
- Coordinated events and parties to increase restaurant revenue.
- Trained new team members, enhanced service quality.
Assistant Manager
INDIAN SUMMER RESTAURANT COMPANY
Riyadh, KSA
2016.08 - 2018.10
- Coordinated events and parties, boosting restaurant revenue through increased customer engagement.
- Enhanced customer satisfaction by promptly resolving complaints, fostering customer loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Implemented promotional strategies, attracting higher footfall during holiday seasons.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Reduced inventory loss through careful stock management for improved profit margins.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled customer complaints effectively, restoring trust in our brand.
- Optimised store operations by implementing efficient scheduling practices with efficient scheduling.
- Delegated tasks to team members efficiently improving overall productivity.
Education
Metric - SCIENCE
GOVT HIGH SCHOOL MALLOT SATTIAN
RAWALPINDI PAKISTAN 2007.08 - 2008.08
Intermediate - General Group
ALLAMA IQBAL OPEN UNIVERSITY
ISLAMABAD PAKISTAN 2009.08 - 2011.08
Bachelor of Arts - General Group
ALLAMA IQBAL OPEN UNIVERSITY
ISLAMABAD PAKISTAN 2011.08 - 2014.01
Skills
P&L accountability
Budget management
Cost control
Hygiene regulations
Service compliance
Operations management
Employee management
Crisis management
Complaint management
Booking system management
Inspection management
Vendor relationship
Table setting standards
Brand promotion knowledge
Marketing strategies
Payroll and scheduling
Restaurant ethics understanding
Languages
English
Advanced
Arabic
Fluent
Urdu
Native
Affiliations
- Playing Cricket
- Reading Books
- Web / Email
Timeline
Restaurant Manager
INDIAN SEASON COMPANY FOR MEAL
2022.11 - Current
Restaurant Manager
INDIAN SUMMER RESTAURANT KSA
2018.10 - 2024.10
Assistant Manager
INDIAN SUMMER RESTAURANT COMPANY
2016.08 - 2018.10
Bachelor of Arts - General Group
ALLAMA IQBAL OPEN UNIVERSITY
2011.08 - 2014.01
Intermediate - General Group
ALLAMA IQBAL OPEN UNIVERSITY
2009.08 - 2011.08
Metric - SCIENCE
GOVT HIGH SCHOOL MALLOT SATTIAN
2007.08 - 2008.08