Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Wafa alonazi

Riyadh

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Reservation Officer

cool inc
Riyadh, Riyadh Region
12.2022 - Current
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Kept files organized and up-to-date for accurate record-keeping purposes.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Applied upselling strategies to achieve revenue increase through car hire and tour bookings.

Reservations Agent

modern food company
Riyadh, Riyadh Region
06.2022 - 12.2022
  • Upsold guest experiences to maximise average booking value.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Communicated reservation confirmations to guests via post and email.

Cashier

ebi cafe
Riyadh, Riyadh Region
08.2021 - 02.2022
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Intern

King salman medical city
Medina, Medina Region
09.2020 - 05.2021
  • Supported HR Managers in developing performance management procedures, increasing operational productivity.
  • Facilitated employment offers and drafted contracts.
  • Handled employee enquiries and complaints, escalating issues to managers when needed.
  • Ran payroll processes and updated employee benefits details.

Education

Bachelor of Business Administration -

Taibah university
Medina, Medina Region
12.2016 - 12.2020

Skills

  • Microsoft Office: excel, powerpoint
  • Contact center software: Five9, Genesys
  • Excellent telephone and email etiquette
  • Event planning

Languages

Arabic
Native
English
Advanced

Timeline

Reservation Officer

cool inc
12.2022 - Current

Reservations Agent

modern food company
06.2022 - 12.2022

Cashier

ebi cafe
08.2021 - 02.2022

Intern

King salman medical city
09.2020 - 05.2021

Bachelor of Business Administration -

Taibah university
12.2016 - 12.2020

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Wafa alonazi