Walaa Elbassyouni
Riyadh,Saudi Arabia
Summary
Coordinator accustomed to managing complex schedules and logistical details to support seamless operations. Works with internal teams and stakeholders to verify requirements and exceed expectations.
Astute problem-solver with high-level negotiation skills. Ambitious planner and organizer with a drive for professional and corporate success. Works collaboratively to align logistics with objectives. Strong deadline management and coordination skills.
Astute professional offers a strong background in operations management. Possesses excellent interpersonal skills and high-level business acumen. Excels in detail-focused environments, leveraging industry knowledge and superior organization skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Palace coordinator
Prince Abdulaziz bin Salman Palace
Riyadh, Riyadh Region
07.2021 - 02.2024
- Coordinated project meetings, documenting key action items and decisions.
- Adapted to unforeseen challenges with a proactive, flexible approach.
- Trained and assigned tasks to team members.
- Build and maintain strong relationships with partners and key stakeholders.
- Managed and prioritized varied and busy workloads to meet deadlines.
- Answered phone calls and responded to emails from clients.
- Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
- Received and actioned feedback to improve personal performance.
- Planned and coordinated events and activities, maintaining a seamless and efficient workflow.
Customer care specialist
Riyadh-H&M
Riyadh, Riyadh Region
01.2016 - 02.2018
- Offered detailed advice on product and service benefits.
- De-escalate objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.
- Offered prompt solutions to maintain customer satisfaction.
- Performed cashier duties, including balancing and end-of-day banking.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Education
Diploma - Decoration - decor - flags
Rushdi Industrial Secondary School
EGYPT-ALEXANDRIA 09.2003 - 06.2005
Skills
- Team oversight
- Logistical planning
- Employee management
- Agile project management
- Administrative leadership
- Keynote
- Deadline management
- Stakeholder management
- Microsoft Office
- Task delegation
- Client relationship building
- Strategic research
Languages
English
Intermediate (B1)
Arabic
Proficient (C2)
Timeline
Palace coordinator
Prince Abdulaziz bin Salman Palace
07.2021 - 02.2024
Customer care specialist
Riyadh-H&M
01.2016 - 02.2018
Diploma - Decoration - decor - flags
Rushdi Industrial Secondary School
09.2003 - 06.2005
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