Waleed Nabil
Head of Hospitality and Tourism
Riyadh,Riyadh
Summary
Serviced-focused Hospitality & Tourism Head with over 29 years of experience within the Hospitality and Travel sector in Egypt, Saudi Arabia, Dubai & Oman, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Encouraging leadership and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and coaching, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
3
3
Languages
11
11
Certifications
Work History
Head of Hospitality & Tourism
Masarat Adventures Club
05.2024 - Current
- Managing Sales & Operations of two hospitality projects in Al Ula & Riyadh along with the DMC
- Re-structured the company's strategies
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Gained strong leadership skills by managing projects from start to finish
- Applied effective time management techniques to meet tight deadlines
- Developed strong communication and organizational skills through working on group projects
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Attended industry events and conventions to expand sales opportunities
- Communicated best practices among on-site and external personnel to align efforts and goals
General Manager
Mountain Park Hotel (Basecamp) – IL Monte Galala
10.2020 - 05.2024
- Recruiting, training and supervising staff
- Monitoring employee performance and conducting regular evaluations to help improve customer service
- Collecting payments and maintaining records of budgets, funds, and expenses
- Resolving issues regarding hotel services, amenities, and policies
- Organizing activities and assigning responsibilities to employees to ensure productivity
- Creating and applying a marketing strategy to promote the hotel's services and amenities
- Coordinating with external parties, including suppliers, travel agencies, and conference planners
- Handling customer complaints and queries
- Ensuring compliance with health and safety legislation and licensing laws
- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments
- Implemented operational strategies and effectively built customer and employee loyalty
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Introduced new methods, practices, and systems to reduce turnaround time and implemented luxury experience methods to enhance guests' satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Pre-Opening Manager
Mountain Park Hotel (Basecamp) – IL Monte Galala
02.2020 - 10.2020
- Worked closely with Tatweer Misr Development / Hospitality and Engineering Directors at the corporate level to complete the desired and structured Pre-opening Implementation Plan at a short period of time
- Overseeing constructions work with Owning Company & Project Manager of contracting company during pre-opening to check the progress of Basecamp
- Developed Pre-opening Budget and preparation of cash flow projection
- Sorting, contracting and implementing a Cloud based PMS
- Fully responsibility on the Testing & Commissioning of the Services & Products before the opening
- Following up on the Basecamp Licensing Checklist with the local authorities as to ensure we are aligned with rules & regulations set the by the Local Government
- Planned the Recruitment strategies & Payroll cost comparison within the market range.
Director of Business Development (cluster)
Shangri-La Barr Al Jissah and Shangri-La Al Husn Resort & Spa
03.2016 - 08.2019
- Responsible for the successful handling and expanding of the sales and revenues from both the International and Local Markets
- Implemented all sales activities and maximizing business opportunities in the specific area of responsibility
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Contributed to industry events and trade shows to showcase products and gather industry intelligence
- Ensured effective communication while establishing and maintaining highly effective relationships with clients and industry partners to generate business leads and revenues for a 640 rooms complex with large meeting facilities and 7 outdoor venues
- Identified business development challenges and customer concerns for proactive resolution
- Restructured the MICE Sales division, and created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools
- Increased the MICE share within the property's mix from 6% in 2016 to almost 15% in 2019
- Achieved business targets in 2017 with a total revenue of $4M, and 30% Over achieving 2019 targets
- Facilitated ELP (Emerging Leadership Program) to over 250 employees in 1 year.
Founder & CEO
Evento Solutions
04.2014 - 03.2016
- Evento Solutions is a strategy consulting firm founded in 2014 with experience spanning two decades offering business and management consultancy for several running projects, in addition to Events & Corporate Meetings Management
- Counseled few clients on their key strategic issues, leveraging deep industry expertise and using analytic rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems
- Specialized in planning Events & Training Seminars to several Pharmaceutical and Renewable Energy entities
- We've mainly served and developed the below entities: Ajaza Travel, AstraZeneca Egypt GPP program, Solar Power Egypt, Med2Heal Egypt, TAG Export.
Director of Business Development
Pearl of Arabia LLC
05.2013 - 04.2014
- Formulated and derived a business development strategy towards MICE, Leisure business & B2B2C online solutions
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Led change and transformation across business areas to deliver benefits and align company resources
- Negotiated, prepared, and signed contracts with clients
- Communicated directly with customers and partners to build strong business networks and relationships
- Contributed to industry events and trade shows to showcase products and gather industry intelligence
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
Country Manager
Cobone.com FZ
08.2011 - 05.2013
- Directly reporting to the COO in UAE HQ, managed operations, sales & marketing, while developing business aligned with the organization's mission and increase profitability
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately
- Gathered information on competitor activities and market trends to enhance strategic decision-making
- Maintained and expanded customer base by counseling 25 sales representatives, building and maintaining rapport with customers and identifying new customer opportunities
- Verified appropriately priced products and services to secure competitive advantage and desired returns
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained professional, organized, and safe environment for employees and patrons
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation.
Manager – MICE & Business Travel
HRG Egypt (Excel Travel)
11.2010 - 07.2011
Manager – MICE
Gulf Circle Tours
09.2006 - 10.2010
Regional Operations Manager
Bright Sky Travel
11.2002 - 08.2006
Tour Operator
Blue Sky Travel
05.1998 - 11.2002
Sales Executive
Blue Sky Travel
09.1994 - 05.1998
Tour Leader (Intern)
Aberctombie & Kent Travel
06.1991 - 06.1993
Education
Bachelor of Science - Tourism & Hospitality
Bachelor of Tourism Studies - Faculty of Tourism & Hotels Management
Cairo, Egypt06.1994
High School Diploma -
GCE - University of London
UK01.1990
Skills
- Luxury Events & Adventures professional
- P&L Management
- Business Development
- Quality Management
- Project Management
- Customer Retention
- Leadership and Team Building
- Strategic Planning
- Sales Team Development
- Facility Management
- Operations Management
- Budget Development
Languages
Arabic
Native language
English
Proficient
C2
French
Intermediate
B1
Spanish
Elementary
A2
Italian
Beginner
A1
Quote
“Proactive management is one way to approach professional leadership. There are numerous benefits of leading by foresight and active management instead of reacting to situations in the workplace.”
Indeed
Timeline
Head of Hospitality & Tourism
Masarat Adventures Club
05.2024 - Current
General Manager
Mountain Park Hotel (Basecamp) – IL Monte Galala
10.2020 - 05.2024
Pre-Opening Manager
Mountain Park Hotel (Basecamp) – IL Monte Galala
02.2020 - 10.2020
Director of Business Development (cluster)
Shangri-La Barr Al Jissah and Shangri-La Al Husn Resort & Spa
03.2016 - 08.2019
Founder & CEO
Evento Solutions
04.2014 - 03.2016
Director of Business Development
Pearl of Arabia LLC
05.2013 - 04.2014
Country Manager
Cobone.com FZ
08.2011 - 05.2013
Manager – MICE & Business Travel
HRG Egypt (Excel Travel)
11.2010 - 07.2011
Manager – MICE
Gulf Circle Tours
09.2006 - 10.2010
Regional Operations Manager
Bright Sky Travel
11.2002 - 08.2006
Tour Operator
Blue Sky Travel
05.1998 - 11.2002
Sales Executive
Blue Sky Travel
09.1994 - 05.1998
Tour Leader (Intern)
Aberctombie & Kent Travel
06.1991 - 06.1993
Bachelor of Science - Tourism & Hospitality
Bachelor of Tourism Studies - Faculty of Tourism & Hotels Management
High School Diploma -
GCE - University of London
Computer Software
- Fidelio Suite 8
- Delphi & Delphi.fdc
- Opera
Personal Information
- Date of Birth: 05/16/73
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
Special Courses Certifications
- Certified ‘ToT' Corporate Trainer 2023
- Certified Yoga/Meditation Instructor 2023
- Diploma in Mental Health and Relationship Counseling 2023
- Certified Holistic Life Coach – Starting Point Academy 2023
- Certified in “The 7 Habits of Highly Effective people” 2018
- Certified (SLP) Strategic Leadership Program 2018
- Certified Shangri-La Trainer (Trainer Skills program) 2017
- Certified in (CCS) Customer Centric Selling program 2017
- Harvard Management Mentor program 2017
- Certified (ELP) Emerging Leaders Program Trainer 2016
- Certified in Hospitality Management (Shangri-La Care) 2016
- Marketing Diploma (from E-Marketing Egypt) 2013
- Certified YLP – SITE (the Society of Incentive & Travel Executives) – Vail – Colorado 2006
- Basic, Advanced & Dangerous goods Cargo – Pakistan Airways 1997
- Certified in Egypt Air Basic & Advanced ticketing courses 1996
- Certified in TWA Basic & Advanced ticketing courses 1995
- Certified Worldspan CRS & Customer Services – Orlando – Florida 1995
Computer Software
- Fidelio Suite 8
- Delphi & Delphi.fdc
- Opera
- Ekadsoft
- Odoo
Personal Information
- Date of Birth: 05/16/73
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
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