YASAR AHAMD
Riyadh
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Captan Waiter(Supervisor)
AL KHOZAMA BANQUET HALL (CR:1010296911)(CC:241250)
11.2013 - Current
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Mentored junior waitstaff members through constructive feedback sessions aimed at improving their service skills over time.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained and managed dining room staff with diverse service backgrounds.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Addressed diners' complaints and provided recommendations for resolution.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to company standards.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Participated in monthly team meetings to discuss ways to improve overall company operations.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
Waiter
PEARL CONTINANTAL HOTEL
08.2010 - 10.2012
Education
Associate of Arts - Islamic Studies
GHS Lal Qilla KPK
KPK Pakistan01.2007
Associate of Arts - Islamic Studies
AIOU
ISLAMABAD PAKISTAN01.2006
Associate of Science - Physics
GHS Manial
KPK Pakitan01.2005
Skills
- MS Office (Word, Excel, Power Point)
- Strong interpersonal skills highly motivated and eager to learn new things
- Strong motivational and leadership skills
- Ability to produce best result in pressure situation
- Excellent communication skills
- Ability to work as individual as well as in group
- Employee Motivation
- Inventory Control
- Strategic Planning
- Staff Development
- Staff Discipline
- Operations Management
- Convincing ability
- Staff Management
Languages
English
Native language
English
Advanced
C1
Arabic
Advanced
C1
Urdu
Proficient
C2
Hindi
Proficient
C2
Personal Information
Date of birth 11-12-1988
Nationality Pakistani
Marital Status Married
Visa Status Transferable
Religion Islam
Timeline
Captan Waiter(Supervisor)
AL KHOZAMA BANQUET HALL (CR:1010296911)(CC:241250)
11.2013 - Current
Waiter
PEARL CONTINANTAL HOTEL
08.2010 - 10.2012
Associate of Arts - Islamic Studies
GHS Lal Qilla KPK
Associate of Arts - Islamic Studies
AIOU
Associate of Science - Physics
GHS Manial
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